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Related Expertise: Digital HR, Digital Strategy, Digital Transformation

The Path to Digital Maturity in HR

By Jens BaierMartin Twesten, and Pragya Maini

Over the past two years, digital leaders have been augmenting human capabilities in HR with technology to create a robust, fit-for-future, bionic HR function that enables end-to-end digital HR journeys. The best-in-class companies have made big gains in three key areas:
  • Efficiency. Digital leaders have become more efficient and, thus, reduced HR costs by more than 30%. They are using technologies to automate low-value activities and repetitive tasks. And they are reviewing process efficiency metrics and service levels regularly to maintain highly efficient operations.
  • Productivity. Best-in-class companies have boosted productivity in the HR value chain by more than 20%. They are using data to understand key pain points and deploying targeted HR tools to run core businesses more efficiently.
  • Employee Experience. Digital leaders have increased employees’ satisfaction and raised retention rates by 30% to 40%. Internal and external talent expect automated, digitized, user-centric experiences, and these companies understand that.
Learn how to begin the digital transformation journey and deliver exceptional HR services. Companies can use six building blocks to close HR’s digital maturity gap—the difference between HR’s current digital capabilities and the capabilities it needs to achieve its digital ambition.

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