Writing in Harvard Business Review , BCG’s Julie Bedard , Matthew Kropp , Megan Hsu, Olivia Karaman, Jason Hawes, and Gabriella Kellerman explore how excessive use or constant monitoring of AI tools can drive mental fatigue—a phenomenon they call “AI brain fry.” Based on a BCG study of 1,488 US workers across large companies, they found that AI brain fry can increase employee errors, decision overload, and, ultimately, intent to quit.
|
Harvard Business Review