2025 is the era of AI delivering value instead of pilots, although many organizations have started deploying AI solutions at scale, the majority continue to function in silos. Fragmented decision-making, disjointed solutions, and lack of visibility are slowing progress and causing operational friction. The result is often the loss of business value.
To understand the concerns and priorities of Enterprise AI, BCG and Kore.ai partnered to research on how enterprises evaluate their AI solutions choice. The research, based on observations from more than 60 global technology executives, emphasizes the increasing need for coordination across AI initiatives shifting from discrete trials to a cohesive unified ecosystem
The study also answers key questions on a C-suite executive’s mind including practical methods for orchestrating multiple AI solutions, such as lessons on centralized governance, implementation roadmap and challenges. Whether you are defining your AI roadmap or rethinking your operating model, this research offers a forward-looking view into what it takes to turn scattered tools into a strategic advantage.
We thank Anoop Gopal Singh for their contributions to this article.