Vikash Jain

Vikash Jain co-leads Boston Consulting Group's growth tech efforts and is a core member of the Technology, Media & Telecommunications practice. He works with clients in the technology and media industries, including next-generation and digital natives, on a full range of topics including strategy and growth, performance improvement, transformation, and shareholder value creation.

Vikash is a leading expert in the IT and IT enabled services space. His expertise includes large scale transformations in the areas of go-to-market, operation improvement, organization, and operating model. Many of these transformations are necessitated by the paradigm of digital, next-gen technology, automation, and analytics. In addition, Vikash works extensively with digital natives across the technology and media space as they look to increase their performance.

Vikash is also actively engaged at an industry level within the technology industry and works closely with the industry bodies on a wide range of industry-level initiatives.

Prior to joining BCG, Vikash was a Partner with Everest Group, and a Strategy Consultant at Accenture. He started his career with Standard Chartered Grindlays in the foreign exchange markets.

AREAS OF EXPERTISE

EDUCATION

MBA, Indian Institute of Management, Calcutta
Bachelor's in Mechanical Engineering, Indian Institute of Technology, Kharagpur

Publications and Videos

Architects of Change: Generative AI’s Role in Revolutionizing IT Services

The report examines Generative AI's impact on IT services and BPM players, discussing disruption, job changes, process shifts, and suggested actions for industry adaptation.

CXM’s Coming of Age: “Skin in the Game” Taking Center Stage

BCG and ResultsCX come together to explore what it takes Customer Experience (CX) players to get a seat at the table and stay relevant in this ever-changing economic & technological environment.

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GenAI & Its Potential Implications on IT Services and BPM Players: An Opening Perspective

From fire to AI, history has witnessed transformative technology disruptions. As Generative AI emerges, it poses challenges & opportunities for IT services & BPM players but demands proactive strategies for success.

Sandboxing into the Future: Decoding Technology's Biggest Bets

NASSCOM and BCG collaborate to unveil the disruptive technologies that are likely to emerge as the winner in the rapidly evolving tech landscape, and potentially deliver disproportionate growth for the technology industry.

Drive Margin Improvements with Effective Contract Management

In this report, BCG – in collaboration with Icertis – reveals how contract management solutions have the potential to prevent significant margin reduction.

Future of Work: Implications for India’s Tech Industry

The report highlights the challenges that the new future of the work paradigm is likely to engender and calls attention to the measures that Technology Services companies are taking to shape the industry's future.

Next Digital Unlocking 50Billion Green Tech Opportunity - BCG White Paper

The Next “Digital”: Unlocking $50 Billion Green Tech Opportunity

Green-Tech growth is driven by the growing adoption of sustainability—driven business model transformation—across sectors building up a vast opportunity of US$45-55 Billion every year, and expected to grow at 25-30% annually over the next five years. BCG’s in-depth survey, involving 850+ CxOs from varied industries, followed by in-depth interviews, evaluates the opportunity for growth in the Green-Tech industry.

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Mobile Gaming: India's $5B+ Market Opportunity

The report published in collaboration with Sequoia Capital assesses the current mobile gaming market in India and its prospects for expansion in this report. It also dives deep into the evolution of the mobile gaming industry in India across genre, engagement, and monetization dimensions and highlights how India is emerging as an investment and a talent hub for gaming.

Measure To Grow: Drive double-digit growth by measuring marketing right

Digital is the fastest-growing marketing channel in India, however, marketing measurement capabilities and approach have not kept pace. This report brings forth an industry consensus on unlocking exponential growth through optimal marketing measurement and provides a five step guide for organizations to accelerate their measurement journey to unlock growth.

‘The Next Big Leap’ Towards ESG Maturity in Tech Sector

A comprehensive and mature ESG strategy can unlock significant value. The focus of this joint report with NASSCOM sensitizes the technology sector on the material ESG topics for the industry. It lays out nine material topics across environmental, social, and governance that technology companies can use to formulate their respective ESG strategies. The report also lays out a five-point maturity framework that will enable CXOs to analyze their current position and provide actionable steps to dynamically evolve in this fast-evolving topic

Unlocking the Potential of the Gig Economy in India

The report published in collaboration with Michael & Susan Dell Foundation (MSDF), outlines a roadmap to unlocking India’s gig economy at-scale and explores in-depth the roles that entrepreneurs, investors, non-governmental organizations, and policymakers must play to create an ecosystem that is vibrant, flexible, and inclusive of all workers.

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A Data Driven Approach to Improve Customer Engagement

Engaging modern customers by effectively utilizing data is a key challenge for marketing and digital leaders today. Organizations can address this by building maturity on Data Led Customer Engagement. BCG, in collaboration with Capillary Technologies, has created a comprehensive Stop Hold Purchase (SHoP) framework and maturity assessment toolkit that was administered to over 100 consumer facing companies. This report highlights the key learnings from the exercise and can be leveraged for building advanced customer engagement capabilities at organizations.