This article was first published in BCG Platinion
The race is on for insurers to adopt agentic AI to close their automation gap in a way that will allow them to tap into savings to help fund the AI scaling journey. It's all about finding the best path because much of the productivity upside sits in exception-heavy core work. Vendor-embedded agentic AI can help reduce operational complexity by automating repetitive and exception-heavy workflows. At the same time, it can improve customer outcomes like speed, transparency, and consistency, driving higher levels of satisfaction, retention, and conversion at scale.