Most Recent Insights

The Future of Online Groceries
Video
June 20, 2025
The Future of Online Groceries
Ocado’s Gregor Ulitzka and BCG’s Sarah Uetz explain how better customer insights, shorter supply chains, and robotics are redefining growth in the online grocery sector.
The Big Trends—and Opportunities—in Retail
Video
June 20, 2025
The Big Trends—and Opportunities—in Retail
Omnichannel, retail media, and personalization are the key trends for building winning value propositions, say Jose Antonio Fernández Garza-Lagüera of FEMSA and BCG’s Nathan Shenck.
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Article
June 20, 2025
BCG’s Sustainable Business Model Innovation points to new modes of differentiation by embedding societal value into products, processes, and services and reshaping business ecosystems.
Overcoming Retail Obstacles in Asia
Video
June 20, 2025
Overcoming Retail Obstacles in Asia
Despite many challenges, retailers in Asia that make big bets can reap rewards, say DFI Retail Group’s Scott Price and BCG’s Sumit Chandra.
Brands Are Seeking Sports’ Halo Effect
Video
June 20, 2025
Brands Are Seeking Sports’ Halo Effect
Can companies turn passionate sports fans into brand enthusiasts? Jamie Stenziano of Ipsos and BCG’s Nicole Meissner say sponsors are leaning in.
The AI Era of Customer Experience
Video
June 20, 2025
The AI Era of Customer Experience
Microsoft’s Stephanie Ferguson and BCG’s Jean-Manuel Izaret share how AI-powered conversations with customers can help customize experiences and build trust.
Optimizing for Impact in the Age of Video Shorts
Video
June 20, 2025
Optimizing for Impact in the Age of Video Shorts
YouTube’s Anne Marie Nelson-Bogle explains how brands can capture audience attention by tailoring content to viewing habits on today’s platforms.
Luxury at Scale with AI
Video
June 20, 2025
Luxury at Scale with AI
BCG’s Raakhi Agrawal explains how GenAI can elevate the luxury experience by empowering sales associates to deliver personalized service far beyond the top 1%.
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