Supply Chain Management

Advanced Logistics in the Factory of the Future

Higher levels of automation and flexibility help manufacturers offset labor shortages while boosting service and safety.

How Heineken Europe Is Transforming Its Supply Chain

The brewer launched a supply chain transformation program to reduce complexity, build new ways of working, and reduce its carbon footprint. Here’s how it succeeded.

Better Decisions, Better Supply Chain Planning

Companies often struggle to match decision-making speed with changing dynamics. That’s why a decision-led approach to end-to-end planning transformation is key.

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How to Fix Broken Supply Chains

In the face of disruptions, from natural disasters to pandemics, how do we make sure supply chains can keep up? Dustin Burke, BCG managing director and partner, offers a combination of solutions to help create a more resilient, efficient tomorrow.

BCG-WEF Project: AI-Powered Industrial Operations

Manufacturers need to optimize for increased productivity, improved sustainability, greater resilience, and a stronger workforce. How can they harness the latest technologies to realize these goals?

Procurement

For Chipmakers, the Decarbonization Challenge Lies Upstream

To slash their substantial greenhouse gas emissions, chip manufacturers must focus on turning their upstream supply chain green.

Inclusive Supplier Diversity

As stakeholder expectations around ESG continue to rise, organizations cannot ignore the importance of building inclusive supply chains. BCG's DEI experts share how businesses can meet this imperative and put supplier diversity at the heart of their ESG strategies.

Green Public Procurement: Catalyzing the Net-Zero Economy

Public procurement accounts for 15% of global greenhouse gas emissions annually. Because governments can create demand for clean energy technologies, they can have a direct impact on reducing the world’s carbon footprint.

The Changing Role of the Procurement Organization

For procurement organizations, today's uncertainty has made risk mitigation and cost reduction tougher than ever. Learning lessons from the pandemic will be key to survival and sustainable competitive advantage. See below for the critical steps that teams can take to overcome current shocks and withstand futures ones.

Executive Perspectives

BCG Executive Perspectives: The CEO’s Dilemma

In this series, we examine the disruptive forces that are bearing down on business leaders today, so that they can understand where opportunities exist amid the uncertainty.

Manufacturing

Future-Proofing Your Product Supply Network

Building resilience and promoting sustainability while maintaining cost efficiency, service levels, and growth requires redesigning your network—and that will take several years. Better get started.

3D Printing Helps Realize the Promise of Distributed Manufacturing

Combining distributed and additive manufacturing mitigates supply chain risks by enabling fully digital interactions, better economics for producing small quantities, and flexible capacity.

Boosting Resilience with Production as a Service

Producers can address critical challenges by designing flexible factories, sharing assets, and decoupling factory ownership and use.

The Automation Revolution in Manufacturing

The technologies needed to overcome many longstanding barriers to shop floor automation—and the skills needed to use them in combination—are finally available.

Profit from the Source: BCG’s New Book

To succeed in challenging times, CEOs must do the seemingly impossible: capture cost savings while achieving additional competitive advantages, including innovation, sustainability, and resilience. CEOs can do all of this by taking what may seem like a surprising step: empowering their procurement function to liberate new value from their top supplier relationships.

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Service & Support

The Service Factory of the Future

Giant call centers, commodity offerings, and rigid scripts for dealing with customers will give way to agile, AI-enabled organizations that combine hyperpersonalization with ultraindustrialization.

Smart Simplicity in Global Business Services

Now is the time to reduce complexity in GBS. This can help companies achieve excellence and transform customer experience.

Redefining Customer Service for the Future

Leaders who have stabilized their contact center operations must now think about harnessing the positive changes unleashed by the crisis.

Rethink Support Functions to Lead Through Tough Times

Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.

Capital Project Management

Secrets Behind Successful Large Capex Projects

To keep projects on track, managers must excel on multiple fronts–including fostering transparency into project challenges, encouraging collaboration among all stakeholders, and candidly assessing project risks.

Think Big

Behind Think Big is transparency and collaboration. That's how BCG conceives a successful large capital project. Let’s think big to make big things happen.

The Serial Innovation Imperative

In a turbulent, fast-changing world, innovation success means getting it right over and over again.

Operational Excellence

Amid Uncertainty, AI Gives Retailers a Path to Resilience

Artificial intelligence can provide optimized solutions to three key retailer concerns: rising cost of goods, declining consumer spending, and supply chain volatility.

Actions Speak Louder Than Words in Delivering Net Zero

By gaining deeper insights into the status and efficacy of their climate initiatives, companies can accelerate efforts across the value chain.

The Soft Side of Operational Transformation

Half the battle in transformations is overcoming mental roadblocks to change in the organization. Here’s what leaders can learn from behavioral science to improve the odds of success.