Managing Director & Partner
Gabriele Ferri joined Boston Consulting Group in 2011 and is a core member of the firm's Marketing, Sales & Pricing (MSP), and Consumer practices, focused on travel and tourism. He is global leader of the BCG Center for Revenue Management in Travel, and the global node for customer journey within the Consumer practice. Gabriele also leads the travel industry work within the MSP practice for Europe, the Middle East, Africa, and South America.
His client work focuses on the areas of strategy, commercial transformations, M&A, and organization, within the travel industry. He has developed significant expertise serving clients in multiple travel sectors including airlines, hospitality, cruises, tour operators, railways, airports, and retail travel operators. Gabriele is also actively involved in developing BCG’s methodologies, capabilities, and tools in areas including pricing and revenue management, distribution, customer journey, and retail travel.
Prior to joining BCG, Gabriele worked as project manager at Roland Berger Strategy Consultants focusing on the aviation and health care services industries. Before that, he was a consultant at KPMG Advisory where he served multinational companies in the automotive and packaged goods industries.
What does the airline retail revolution mean for leaders? Transformation is needed—and opportunity awaits.
The industry needs a new approach to growing revenues and meeting customer needs. Carriers that embrace offer management can achieve those goals—but transformation is needed.
By linking to a digital distribution marketplace and upgrading their internal pricing systems, air freight carriers can fill their empty capacity and achieve optimal returns.
Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
Travel and tourism companies will need to generate revenue from scratch when the recovery comes. They should view that as an opportunity, not a threat.
Passenger spending continues to fall. To reverse the decline, airports, airlines, retailers, and brands need to break out of their silos and join forces in a customer-focused ecosystem.