Our Latest Thinking on Insurance

Sweeping technological advances have created major growth opportunities in the insurance industry, both for industry leaders and for innovative third-party providers. Agile insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big data and analytics will lead the industry. Explore BCG’s latest thought leadership on insurance to chart your digital path.

Featured Insights

Bionic Insurer

The Bionic Insurer

Combining people and technology in the right way allows insurers to tap the full value of digital at scale.

AI, Bionic Insurance, and the 10-20-70 Rule

Traditional insurers can gain immense advantage by developing an effective strategy for AI and analytics—while recognizing that the lion’s share of AI’s value comes from changed processes and new ways of working.

CEO Agenda

A CEO’s Take on Reimagining Insurance for Customers

Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.

Digital Underinvestment

Digital Underinvestment Hurts Insurers

Most insurers are underinvesting in digital initiatives and are steadily falling behind the industry’s “digital champions”—companies prioritizing those investments and building digital organizations. For years, uncertainty about how to digitize, the associated costs, and the return on investment have held back many insurers from taking bold steps. But recent Boston Consulting Group research found that digital investments pay off quickly for insurers, across vital business metrics of revenue, cost, and customer satisfaction.

Value Creation in Insurance

Insurance Value Creators Report 2020

BCG's Thomas Seidl shares the main findings from our latest report, which considers the impact of the COVID-19 pandemic on insurance.

Customer Journeys at Scale

Customer Journeys at Scale—An Overview

True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.

Expert Interviews

Embedded Insurance

Embedded Insurance

Embedded Insurance

Reinventing the Model for Life Insurance Agency Distribution

Reinventing the Model for Life Insurance Agency Distribution

Digital Underinvestment Hurts Insurers

Digital Underinvestment Hurts Insurers

Invent, Launch, and Scale Game-Changing Businesses

Invent, Launch, and Scale Game-Changing Businesses

Michelle Hu on What Insurance Companies Can Learn from China's Approach to Insurtech

Michelle Hu on What Insurance Companies Can Learn from China's Approach to Insurtech

Insurance Value Creators Report 2020

Insurance Value Creators Report 2020

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