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Our Latest Thinking on Retail

To create value and spur growth, retail companies must digitize their operations and take a customer-centric approach to transformation. Explore BCG’s latest thought leadership on the retail industry today and plan your company's future.


Featured Insights

Consumer Sentiment Snapshot Key Charts: June

Consumer Sentiment Snapshot Key Charts: June

Although the numbers of new cases in different countries—and in different states within the US—vary widely, consumers show striking similarity in their views of the pandemic and their plans for future activities.

Advanced Analytics, AI, and Digital

Technology & Digital - Scaling the Store of the Future

Scaling the Store of the Future

New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.

COVID-19 and the New Leadership Agenda

The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.

The Future of Retail

The New Face of Retail

BCG's Brad Loftus dispels some myths about consumer behavior and the role of technology in retail.

See New Retail in Action

See New Retail in Action

BCG’s Peter Burggraaff reflects on his time in East Asia immersed in the ecosystem of online and offline shopping experiences.

Chinese Consumers and the Digital Economy

China represents one of the biggest retail opportunities in the world. To seize it, companies must understand the digital and economic trends that are driving Chinese consumers.

Retail in India

Turn the Tide

Turn the Tide | Unlock the new consumer path to purchase

The COVID-19 pandemic has led to unprecedented shifts in consumer attitudes and behaviors in India, which are altering the path-to-purchase across categories. 80%+ consumers likely to continue practice social distancing and are bringing the outside inside, 40%+ consumers are dialing up on health and wellness spends, e-commerce adoption has advanced by 2-3 years - to name a few. These aren’t just temporary surges, and many will last longer and become more defining traits.

Decoding Value Creation in Retail

Decoding Value Creation in Retail

This study looks at value creation in retail to identify companies that have been able to consistently deliver superior shareholder return. Customer centricity emerges as a key lever for growth going forward.

Decoding the Digital Opportunity in India

This report was published by BCG in association with the Retailers Association of India. The study explores the digital opportunity in India through some secular trends and lesser-known facts about the digital behavior of consumers. Indian retailers will need to re-imagine and re-engineer their business models to win in the digital world.

Fashion and Luxury

Digital in the Luxury Goods Market

Digital in the Luxury Goods Market

How Should Brands Maximize the Benefit of Proliferation?

The Importance of a Brand's Authenticity

Transformation, Growth, & Value Creators

Can Traditional Retailers Counter the Online Threat?

Can Traditional Retailers Counter the Online Threat?

Amazon’s purchase of Whole Foods was a shot across the bow. To compete with e-commerce players, established retailers must improve their value proposition, their internal operations, and the customer experience.

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