The French multinational worked hand in hand with DigitalBCG to support an IS/IT transformation across all its primary functions, including integrating demand management, upgrading people skills, implementing agile principles, and working to foster collaboration while protecting both its own data and its customer confidentiality.
Agile continues to deliver extraordinary benefits: in just three months, a team delivered a complex, high-profile product that normally would have taken a year.
Working collaboratively with Koç Holding, BCG created a scalable digital center of excellence that aims to become a leading analytics and IoT resource.
The Dutch beverage conglomerate began its agile transformation in the IT department, where leadership worked hand-in-hand with other departments as well as with outside suppliers and the company’s employee work council.
DigitalBCG used predictive analytics and machine learning to create a real-time personalization experience for Starbucks. We implemented one-to-one personalization offers and recommendations for customers, which led to a 150% increase in user interaction.
DigitalBCG helped UPS create Ware2Go, a new digital platform to support B2B companies by offering a nationwide fulfillment network. Ware2Go unlocks new opportunities for growth in the world of two-day shipping.
When Allergan saw that over 65 million consumers were showing immense interest in medical aesthetics, the company sought to become a leading digital information center on the topic. DigitalBCG helped Allergan launch three different digital direct-to-consumer ventures.
A global telecom company needed to evolve in order to meet current interaction preferences and stay competitive. DigitalBCG helped them create a transformation program that has generated two times the amount of e-commerce traffic and a gain of over $250 million in revenue in one year alone.
BCG partnered with an Australian bank to create a completely digital journey for banking customers.
Malakoff Médéric wanted to use data to improve decision making in customer service, fraud detection, and pricing of insurance for plan premiums. DigitalBCG developed algorithms that helped double improvement in fraud detection and led to the hiring of over 50 new digitally skilled employees.
BCG deployed a diverse team of AI and technology specialists to help KLM turn its operations into a competitive advantage. The result was an increase in customer satisfaction and a decrease in operating costs.
In the face of massive industry changes, Nissan has transformed its IT function, becoming “Nissan Digital.” In this interview, Tony Thomas, the automaker’s CIO, describes how Nissan scaled its digital capabilities throughout the business, reshaped its application portfolio, and upskilled its IT team.
Starting and scaling these journey transformations, he says, requires the three key P’s: people, people, people.
Adam Ben-Yousef, Diageo’s global marketing effectiveness director, discusses the overwhelming volume of options facing marketers today—a product of new channels, fast times, and an explosion of data. BCG’s team, backed by a powerful cloud-based software platform called MSP Catalyst, helped Adam wade through Diageo’s choices and make better decisions on where to invest his marketing capital.
Digitization—when done right and at scale—yields impressive results. Discover how manufacturing companies can learn from Ford’s success as Mike Mikula, Ford’s global chief engineer, shares insights with BCG’s Jonathan Van Wyck.
Agile enables ING to react swiftly in a rapidly changing world.
HSBC first transformed its IT function to build a “simpler, better, faster” bank. Darryl West, Group CIO at HSBC, provides insight how to successful implement an ambitious change agenda.
By partnering with BCG, Australia Post digitally transformed the country’s paper-based identity system.
CEO Troels Støvring discusses Twill Logistics’ partnership with BCG Digital Ventures to uncover new digital solutions for shipping customers.
Sophie Gilder, Head of Experimentation at Commonwealth Bank, looks at the global impact of recent blockchain technology developments.
Renault approached BCG for help with their digital transformation. Traditional automotive players dominated throughout the 20th century, but today, fast-moving newcomers pose an existential threat to the industry.
