Our Latest Thinking on Retail

To create value and spur growth, retail companies must digitize their operations and take a customer-centric approach to transformation. Explore BCG’s latest thought leadership on the retail industry today and plan your company's future.

Featured Insights

Managing Through COVID-19

Smart-Retail-Reopening-Rectangle-2_tcm9-252404.jpg

The Playbook for a Smart Retail Reopening

To reopen safely and profitably, stores should take a holistic approach that includes a long-term strategy, a dedicated team, and a rollout plan that they can adapt quickly in response to initial outcomes.

reigniting-demand-retail-rectangle_tcm-252783.jpg

Reigniting Retail Demand

Many retailers are in the process of reopening their doors to a changed world. The COVID-19 pandemic has altered what consumers are looking for and has driven an even more radical shift in how they shop to meet those demands. Moreover, as consumers worry about their health and the prospect of a prolonged economic downturn, a return to pre-pandemic levels of shopping and spending is far from guaranteed. For retailers, this raises a daunting question: how can they reignite consumer demand in a way that reflects the new reality?

Advanced Analytics, AI, and Digital

scaling-store-future-rectangle_tcm9-238937.jpg

Scaling the Store of the Future

New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.

COVID19_Green-Interrupter-gradient_tcm9-240912.jpg

COVID-19 and the New Leadership Agenda

The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.

The Future of Retail

The New Face of Retail

BCG's Brad Loftus dispels some myths about consumer behavior and the role of technology in retail.

See-New-Retail-in-Action-Teaser_tcm9-215949.jpg

See New Retail in Action

BCG’s Peter Burggraaff reflects on his time in East Asia immersed in the ecosystem of online and offline shopping experiences.

Chinese-Consumer-Promo-Inter-900x375-Grad-70_tcm9-187443.jpg

Chinese Consumers and the Digital Economy

China represents one of the biggest retail opportunities in the world. To seize it, companies must understand the digital and economic trends that are driving Chinese consumers.

Fashion and Luxury

Digital in the Luxury Goods Market

Digital in the Luxury Goods Market

Digital in the Luxury Goods Market

how-should-brands-maximize-benefit-of-proliferation-preview_tcm9-217704.jpg

How Should Brands Maximize the Benefit of Proliferation?

Importance-of-Brands-Authenticity-preview_tcm9-217706.jpg

The Importance of a Brand's Authenticity

Transformation, Growth, & Value Creators

Can-Traditional-Retailers-2880x1620_tcm9-178812.jpg

Can Traditional Retailers Counter the Online Threat?

Amazon’s purchase of Whole Foods was a shot across the bow. To compete with e-commerce players, established retailers must improve their value proposition, their internal operations, and the customer experience.

protected by reCaptcha

Subscribe to our Retail eAlert.

Retail