The Bionic Insurer
Combining people and technology in the right way allows insurers to tap the full value of digital at scale.
Combining people and technology in the right way allows insurers to tap the full value of digital at scale.
Adding bots to handle simple tasks and assist workers on more complex ones creates value by improving the customer experience.
In our changed world, agents won’t be able to provide the experience customers want without machines doing more of the work. Bionic insurance distribution can help.
Traditional insurers can gain immense advantage by developing an effective strategy for AI and analytics—while recognizing that the lion’s share of AI’s value comes from changed processes and new ways of working.
Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.
Technology, agile ways of working, and a differentiated strategy transformed Royal London into the UK’s largest mutually owned insurer.
What do leaders really need to do—what really needs to change—as they transform their companies to become bionic in the post-COVID world?
Most insurers are underinvesting in digital initiatives and are steadily falling behind the industry’s “digital champions”—companies prioritizing those investments and building digital organizations. For years, uncertainty about how to digitize, the associated costs, and the return on investment have held back many insurers from taking bold steps. But recent Boston Consulting Group research found that digital investments pay off quickly for insurers, across vital business metrics of revenue, cost, and customer satisfaction.
To reignite growth and boost returns, insurers need to fundamentally rethink their business and operating models.
Investors are rewarding insurers that deliver on clear strategies.
It takes hard work—and a transformational mindset—to grow in the mature and competitive insurance marketplace.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
