A three-year plan was implemented to improve efficiencies across the bank and reduce operating expenses by 8%.
BCG worked with the bank to create new target business and operating models. The target business model established fundamental principles about how the retail banking unit should be run. The operating model created a global structure to execute the business strategy.
The entire organization was simplified and the number of management layers was significantly reduced. The result was a lower-cost organization that was more focused on delivering value to clients.