BCG’s Center for Digital Government is a multidisciplinary team of more than 120 experts who are passionate about digital government trends and creating value for citizens. Using data, technology, and people strategy, we transform organizations and operations, unlocking the governments’ potential. Our independent perspective ensures a strong commitment to finding the right solution to maximize value creation for the government, its citizens, and its employees.
Our Government Digital Services
- Digital Strategy Roadmaps. Together with governments, we develop holistic action plans to accelerate their digital transformation, including building employee capabilities in business and technology, reorganizing government around citizens’ needs, and deploying technology.
- Digital Products and Services. Designing, delivering, and deploying working digital products and services—at speed and at scale, and based on customer journeys. Our approach reduces unnecessary complexity often found in government interactions, and better meets citizens’ needs.
- Technology Transformation. We build world-class IT services and help governments treat data as an asset by transitioning to digital and data platforms with modular cloud-based architectures. The result is increased flexibility, improved scalability, and a higher ROI.
- Digital Transformation. Transitioning to agile-at-scale operating models and adopting agile practices lets governments speed up service delivery and innovate. In parallel, we support strategic workforce planning to build digital skills, strengthen cultures, and attract and retain digital talent.
- Value-based Policies and Services. To create value from data, we help governments build analytics capabilities; understand, test, and scale use cases; and ethically deploy new and emerging technologies. We leverage advanced data analytics, artificial intelligence, and robotic process automation in our efforts.
- Cybersecurity and Digital Risk. We help evaluate the cybersecurity risk profile, assess the security posture, and design and deliver a holistic cybersecurity and digital risk program for digital government environments.
BCG X: Our tech build and design division
Leading tech, AI, and digital capabilities to help governments reimagine the citizen experience, grow innovation capacity, and drive data-informed decisions and policies.
Our Insights on Government Digital Services
Article
June 27, 2025
Working with hyperscalers, governments are developing internal cloud systems to manage, protect, and maintain local control of their critical digital assets.
Report
November 20, 2024
BCG’s new AI Maturity Matrix combines an economy’s exposure to AI with its readiness to handle AI disruption. Explore our assessment of 73 economies.
Article
October 16, 2024
As the government rethinks its approach to digitization, public sector organizations are working in agile and transparent ways to create a better and more flexible technology architecture.
Article
May 7, 2024
GenAI and other AI tools present unique challenges and risks for government organizations. But if implemented responsibly, AI technologies can help governments make citizens’ lives better.
Article
April 12, 2024
Explore the latest insights from the 2024 BCG Digital Government Citizen Survey in our new Trust Imperative series report, a collaboration with Salesforce that delves into how Generation AI can transform public sector service delivery and strengthen trust worldwide.
AI in the Public Sector
For more than ten years, BCG reports have analyzed the connection between a country’s sustainable economic growth and citizen well-being. This year, we explore how AI will affect economies worldwide.
