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Differentiating in a Radically Changing Marketplace

The insurance industry is facing major technology changes that can make the consumer experience simpler and more intuitive. These changes create major growth opportunities for insurers and innovative third-party providers that will be able to adopt an agile business model. Insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big-data analytics will lead the industry.

Insurance at a Tipping Point

BCG’s Pia Tischhauser discusses how crucial it is for insurance companies to offer products that will only add true value. To do so, they need to become more customer centric—and finally go fully digital.

Motor Insurance 2.0

Why—and to what degree—is the ride going to get bumpy for motor insurers? A new in-depth report from BCG and Morgan Stanley offers a view of the road ahead.

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The Real Promise of Artificial Intelligence for the Insurance Industry

According to Sylvain Duranton, a leader of BCG Gamma, insurance companies have yet to tap in to artificial intelligence to the extent that other industries have. Insurers must take risks with AI and analytics in order to reach their full potential in today's marketplace.

Winning Customers by Becoming a Digital Insurer

Customers are asking for simpler products, processes, and access to their insurance company, and digitization can be a large part of the answer. Christopher Freese explains how BCG works with companies to start their digitization journey—and brings a quick uplift to customer satisfaction.

Customer-Centricity in Insurance

Want to boost customer satisfaction? Take a tip from today’s technology leaders and offer personalized interactions, faster response times, and greater transparency.

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Perspectives in Insurance

The insurance industry is feeling the pressure from a changing economic landscape, increased competition, more restrictive regulations, and other issues—all of which present tremendous growth opportunities. This collection of articles contains valuable insights into how companies can rethink their approach.

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The Growing Importance of Pricing

Because of these five factors upending the insurance market, companies have got to update, upgrade, and transform their pricing capabilities in order to maintain a competitive edge.

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