Managing Director & Senior Partner
Gavin Parker leads Boston Consulting Group’s global work in retail transformation and reinvention and is a core member of the firm’s Consumer practice. He also leads BCG`s Transform practice in the Asia-Pacific Region.
Gavin's work focuses on supporting top national and international grocery chains in the transformation of their business performance. He has extensive experience working in multi-format development, from convenience stores to hypermarkets.
In a career spanning more than two decades with major retailers in Europe and Australia, Gavin has a track record of consistent success in challenging conventional thinking and actively pursuing new concepts.
Gavin joined BCG in 2012. Before joining BCG, Gavin held senior executive roles at Tesco, Asda, and Coles.
Artificial intelligence can provide optimized solutions to three key retailer concerns: rising cost of goods, declining consumer spending, and supply chain volatility.
The COVID-19 pandemic is radically transforming grocery retail business models. Winning companies will be best at distinguishing permanent trends from those that are temporary.
To counter increasing threats from value players and online competitors, established grocers should up their retailer brand game.
A customer-centric transformation can help grocers cut waste by up to 30%, freeing resources for reinvestment in price, service, customer experience, and other competitive advantages.
Discount grocers now offer more products with better quality—while maintaining their low prices. Established grocers will need to decide on the right strategic response.
In their relentless focus on financial performance, many grocers have begun taking their customers for granted. As the market becomes more crowded—with growing competition from discount chains and other retailers—grocers must understand the unique needs of their customers and reorient their organization to meet those needs more effectively.
The offerings of most grocery chains are costlier and more complex than they need to be. Here’s how grocers can shake up their operating models.
Retail chains can boost performance with a store-led approach, blending teams of empowered managers with systematic “stores of learning” initiatives and disciplined, hub-based rollouts.