ai-at-scale-hero.jpg

Artificial Intelligence and AI at Scale

Scaling artificial intelligence can create a massive competitive advantage, but it’s not enough to invest in cutting-edge technologies and algorithms. You need to rewire decision making and operations to extract value—and invest in human capabilities to make it stick. At BCG, we refer to this as AI at scale—also known as AI @ scale.

The pioneers of AI @ scale—the companies that have scaled AI across the business and achieved meaningful value from their investments—typically dedicate 10% of their AI investment to algorithms, 20% to technologies, and 70% to embedding AI into business processes and agile ways of working. In other words, these organizations invest twice as much in people and processes as they do in technologies.

When companies underinvest in people and processes, they quickly lose momentum with artificial intelligence. That’s because it’s deceptively easy to launch a series of successful AI @ scale pilots. Without the right approach and focus on change management strategy, it’s nearly impossible to achieve AI at scale across the business.


Are You Making the Most of Your Relationship with AI?

A recent BCG-MIT Sloan Management Review study suggests that in order to achieve significant financial benefits from their machines, companies will have to look beyond automation—and focus instead on learning and organizational transformation. A symbiotic relationship is necessary, where companies don't just teach machines what humans already know; they deploy whatever human-machine interaction the situation calls for, adapting as needed to changing context, circumstances, and scenarios.

How Our AI Consulting Experts Work with Clients

BCG’s AI consulting team and practitioners help clients quickly launch AI @ scale initiatives using a variety of techniques, including machine learning, large-scale optimization, and simulations. Our AI @ scale approach—built on lessons from hundreds of client engagements—is to think big, start small, and grow fast. With this framework, companies deliver results in weeks or months, rather than years.

Think Big

Start Small

Grow Fast

BCG’s AI Code of Conduct

At BCG, we lead with integrity—and the responsible use of artificial intelligence is fundamental to our approach. We aim to set an ethical standard for AI in our industry, and we empower our clients to make the right economic and ethical decisions.

See how we’re fulfilling this commitment

Explore Our AI Work with Clients

Reducing Operational Complexity with AI

Using AI-driven digital twin, a mining conglomerate saved $200 million and achieved a 10x reduction in demurrage costs.

AI Tools Bring Transparency to Company Spending

BCG's patented Spend AI tool uses natural language processing, neural networks, and machine learning to help companies free up funds, rev up profits, and kick-start growth.

Amway China Steps into Its Digital Future

General Manager Innovation Hub Amway China Ken Li talks about the company’s transformation and the tangible impact it has had on the business.

bcg-gamma-tcm9-224957.jpg

BCG GAMMA

Growing business through applied data science and advanced technology.


More Insights on AI at Scale

Meet Our AI Consulting Team

Davos2022_WebpageBanner_2880x1620.jpg

BCG at Davos

Discover what's top of mind for BCG's experts as they explore topics such as AI and climate change alongside public and private sector leaders.

protected by reCaptcha

Tech + Us: Monthly insights for harnessing the full potential of AI and tech.

SUBSCRIBE