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Differentiating in a Radically Changing Marketplace

The insurance industry is facing major technology changes that can make the consumer experience simpler and more intuitive. These changes create major growth opportunities for insurers and innovative third-party providers that will be able to adopt an agile business model. Insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big-data analytics will lead the industry.

Insurance at a Tipping Point

BCG’s Pia Tischhauser discusses how crucial it is for insurance companies to offer products that will only add true value. To do so, they need to become more customer centric—and finally go fully digital.

Innovation in Chinese Insurance

BCG's Tjun Tang discusses how digital innovations, such as the application of robotic process automation and cognitive AI, are transforming the insurance industry—and why China is in the lead.

The Real Promise of Artificial Intelligence for the Insurance Industry

Sylvain Duranton - AI for Insurance

The Real Promise of Artificial Intelligence for the Insurance Industry

Cyber Insurance: High Risk, Huge Opportunity

Cyber Insurance: High Risk, Huge Opportunity

Winning Customers by Becoming a Digital Insurer

Winning Customers by Becoming a Digital Insurer

The Real Promise of Artificial Intelligence for the Insurance Industry

Customer-Centricity in Insurance

Want to boost customer satisfaction? Take a tip from today’s technology leaders and offer personalized interactions, faster response times, and greater transparency.

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Insurance in the United Kingdom

London Insurers Excel at Home but Struggle in Emerging Markets

Though solid performance in the fast-growing North American market and in the UK has buoyed London Market insurers, they must improve in emerging markets, reinsurance, workforce diversity, and innovation.

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The Growing Importance of Pricing

Because of these five factors upending the insurance market, companies have got to update, upgrade, and transform their pricing capabilities in order to maintain a competitive edge.

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