Frank Felden
Managing Director & Senior Partner
Cologne
Frank Felden is a member of the Center for Digital Government at Boston Consulting Group, as well as a core member of the firm’s Technology Advantage; Technology, Media & Telecommunications (TMT); and Public Sector practices. He is a member of the Technology Advantage practice's global leadership team and is the firm’s worldwide leader for technology advantage in TMT. He is also people head of the Central Europe and Middle East Technology Advantage office.
Since Frank joined BCG in 1997, much of his work has focused on treating IT strategy as a critical component of business strategy. He has significant experience in designing and managing large IT transformations and has worked extensively with clients in the TMT and public-sector spaces.
Before joining BCG, Frank worked in the R/3 business unit of Siemens Nixdorf Informationssysteme.
Telecom companies have ensured robust connectivity during COVID-19, helping keep economies and society resilient. Now they have a chance to expand their role—and impact—even further.
Unsere neue Studie BCG Digital Government Citizen Survey 2020 – Deutschland 2021 – Was jetzt zu tun ist zeigt, wie Bürgerinnen und Bürger in Deutschland und 35 weiteren Ländern das digitale Angebot der öffentlichen Verwaltung nutzen und wie zufrieden sie damit sind. Wie Deutschland im globalen Vergleich anschneidet lesen Sie hier.
Driving innovation, focusing particularly on emerging technologies, should be an essential priority for governments to be in the driving seat of shaping their nations’ future. Government-sponsored National Research and Innovation Centers (NRICs) can play a central role in championing national agendas to foster emerging technologies.
And just a little bit agile is not enough. This new way of working is essential—it’s time to go all in.
A clear, consistent focus on advanced metrics can sharpen telco strategies—and results.
Most government-directed digital transformations fail in entirely predictable—and avoidable—ways. Don’t fall into these five traps.
According to BCG’s latest telco IT benchmarking study, artificial intelligence and robotics could change the game for telecom companies—with some caveats.
Powering many behind-the scenes processes, business support systems are vital for telecom companies. But in a digital world, BSS platforms—and the ways they are created and deployed—need a transformation.
Telcos may be sitting on a big data gold mine. But as this year’s IT benchmarking study finds, no one is shouting "Eureka!" just yet.
Corporate IT departments could play a vital role in their companies’ digital campaigns. But to secure that position, they will have to develop new capabilities and expertise.
