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The Future of Government

Seismic global changes are altering societies in profound ways. Governments will need to play a big role in helping citizens and institutions adapt.

The public sector has always been a demanding environment. However, the impact of today’s rapidly changing economic and technological landscape—combined with the long-term implications of an ageing population, climate change, and globalization—implicates everything from how education and health care systems need to evolve, to how governments are funded.

Anticipating the Forces of Societal Disruption

Increased automation and graying workforce will fundamentally alter how citizens are trained over time to remain employable. This demands new thinking around retraining and education. Automation is also disrupting the economic development of emerging countries. Governments must step in to help societies adapt to these shifts.

Despite the scope of these challenges, there is reason to be optimistic. Countries around the world have tested and embraced citizen centric policies that deliver public impact.

How Governments Can Do More with Less

Doing more with less is not just about slashing budgets or reactively transferring funds from one activity to another. Rather, governments can learn to take private-sector lessons and apply them in a way that is adaptive to government services. That means reviewing and cutting programs that no longer deliver value, using new incentive structures and outcomes to drive change and results, and leveraging technology and policy advances to transform operations and organizational efficiency.

Government Service Is Customer Service

Vincent Chin - Government Service Is Customer Service

Government Service Is Customer Service

Larry Kamener on How Governments Can Overcome the Challenge of Providing More For Less

How Governments Can Overcome the Challenge of Providing More For Less

Dag Detter - Helping Cities Fund Their Future

Helping Cities Fund Their Future

Vincent Chin

Government Service Is Customer Service

Now Is the Time for Governments to Deliver Citizen-Centric Reform

BCG's President and CEO explores the new reality of aligning government services with the distinct needs of individual citizens and communities.

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Rich Lesser
President & Chief Executive Officer
New York

Growing Australia's share of the digital economy pie: Five things government can do to help

Australia is at a critical juncture in the development of its digital economic strategy, but we will need to invest significantly to get ahead, explains BCG partner Miguel Carrasco.

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Miguel Carrasco
Senior Partner & Managing Director
Canberra

A world moving at speed, needs governments that can keep up

BCG's Miguel Carrasco shares his impressions from the 2018 Mobile World Congress in Barcelona.

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Miguel Carrasco
Senior Partner & Managing Director
Canberra

Three Steps Toward Ensuring Critical Shared Services Capacity at US Federal Agencies

BCG's Steven Williams explains how federal agencies that aspire to become high-performing shared services providers must invest to handle higher volumes of work and tasks of greater complexity.

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Steven Williams
Knowledge Business Director - Public Sector
Washington, D.C.

How governments should rise to the challenge of disruption

The global leader of BCG's Public Sector practice explains why government must be willing to embrace fresh—even radical—thinking to succeed in today's digital world.

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Vincent Chin
Senior Partner & Managing Director, Global Leader, Public Sector Practice
Singapore

Governments Are Going Digital

Governments must raise the bar on service design and technological know-how to meet the increasingly sophisticated digital demands of citizens.

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Creating People Advantage in the Public Sector

Public sector leaders are facing major HR issues to modernize and transform their administrations. This ten-part strategy enables a quantum leap in HR management effectiveness.

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