Financial Institutions Hero

Financial Institutions

As digitization continues to transform financial services—with increasing expectations for better, more integrated experiences—BCG helps global and regional institutions build for the future, using digital innovations to drive fundamental change. Banks must transform into bionic organizations that serve customers in ways the financial world has barely begun to envision.

Our Services for Financial Institutions


Despite margin pressure, financial institutions are being challenged to do more for customers and clients in every segment. Whether the goal is to meet new expectations by integrating environmental, social, and governance considerations into financial services strategy or to set a new vision for the digital future, BCG helps financial institutions make the transformative moves necessary to meet today’s challenges—and prepare for tomorrow’s.

How BCG Helps Create a New Digital Future for the Financial Industry

BCG’s work in the financial services industry—nearly 4,000 engagements over the past five years—has deepened our financial sector know-how and solidified our predictions for what comes next, allowing us to develop advanced sector models, benchmarks, proprietary databases, and tools for meeting strategic challenges across all segments.

Applying our core capabilities in business strategy, value creation, customer journeys, sustainability, M&A, post-merger integration, emerging markets, and innovation strategy, we’ve undertaken both highly targeted and large-scale, end-to-end business transformation in financial institutions. Our big plays in digital include improving personalization, deepening analytics, advancing technology in operations, increasing efficiency, and mitigating risk. Examples include:

InQbate by BCG

End-to-End Process Transformation

Meet Our Financial Services Consulting Leaders

Learn More About Financial Institutions

The Sun Is Setting on Traditional Banking

The Sun Is Setting on Traditional Banking

The pandemic has accelerated the inevitable; the AI revolution is overtaking banking as we knew it. Banks that don’t transform stand to lose market share to nimbler tech players.

ESG Commitments Are Here to Stay

For now, corporate sustainability spending may be curtailed. But investors believe that in the long run, ESG will remain a powerful driver of portfolio performance.

The World Bank’s Human Capital Project: A Case Study of Agile in Action

Agile continues to deliver extraordinary benefits: in just three months, a team delivered a complex, high-profile product that normally would have taken a year.

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