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Our Latest Thinking on Insurance

Sweeping technological advances have created major growth opportunities in the insurance industry, both for industry leaders and for innovative third-party providers. Agile insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big data and analytics will lead the industry. Explore BCG’s latest thought leadership on insurance to chart your digital path.

DIGITAL TRANSFORMATION

DATA & ANALYTICS

CEO AGENDA

CUSTOMER EXPERIENCE

CYBERSECURITY

EXPERT INTERVIEWS

Featured Insights

When Will Insurers Go Agile?

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Reinventing Life Insurance Agency Distribution Globally

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Phil Loney on Delivering Relentless Growth at Royal London

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The First All-Blockchain Insurer

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Digital Transformation

Why Chinese Insurers Lead the Way in Digital Innovation

Digital players and leading insurers in China are using new technologies to connect with and serve customers. Insurers outside China should learn from these companies.

Lessons from China’s Insurtech Leaders

Western insurance companies have a lot to learn from the insurtech leaders in China—specifically their strategies for fostering and managing digital innovation.

Five Takeaways from the Global InsurTech Landscape

Investment in insurtechs hit a record in 2018, and the industry is outgrowing fintech. Insurtechs, regulators, and investors should cooperate to build on that momentum.

Start, Enable, and Scale Digital Transformation in Insurance

Successful digital transformations in the insurance industry are often easier said than done. Learn how to start, enable, and scale digital transformation in the insurance industry from BCG’s digital insurance experts.

READ MORE ABOUT DIGITAL TRANSFORMATION IN INSURANCE

Data & Analytics

Rewiring Decision Making in Insurance with Data Science

Insurers investing in data science projects should focus on three critical dimensions: time, value, and certainty.

Building New Data Engines for Insurers

The best engines cover the entire data life cycle—from sourcing and analysis to integration into decision making.

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BCG’s Latest Insurance Insights

The insurance industry is entering a new era. Follow BCG on Insurance on LinkedIn for a collection of insights and news from BCG’s Insurance practice, covering all sectors of the industry.

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CEO Agenda

A New Boldness Pays Off

Investors are rewarding insurers that deliver on clear strategies.

Moving Beyond Dividend Payouts

The only recipe for corporate survival in insurance is profitable growth above the cost of equity—requiring a strategy of two interconnected components.

The 2017 Insurance Value Creators Report: A CEO’s Guide to Generating Value

A CEO’s Guide to Building Value

It takes hard work—and a transformational mindset—to grow in the mature and competitive insurance marketplace.

Bringing Managers Back to Work

Companies are revolutionizing how people work. Now they need to transform how managers manage.

Customer Experience

Insurance at a Tipping Point

BCG’s Pia Tischhauser discusses how crucial it is for insurance companies to offer products that will add true value. To do so, they need to become more customer centric—and finally go fully digital.

Customer-Centricity in Insurance

Want to boost customer satisfaction? Take a tip from today’s technology leaders and offer personalized interactions, faster response times, and greater transparency.

Cybersecurity

Cyber Insurance: High Risk, Huge Opportunity

According to BCG’s Lucy Pilko, the need for protection against cyberrisk is “clear, compelling, and growing,” but insurers need to understand a lot more about the risk they are taking on.

Cyber Insurance as a Risk Mitigation Strategy

As cyberattacks—and government regulations—increase, insurers are uniquely positioned to help their customers improve cyber awareness and better understand and manage the risks ahead.

Fortifying Insurers’ Defenses in an Era of Cyberrisk

Insurers must treat cyberrisk in much the same way that they treat traditional insurance risk—by defining the level of exposure they are comfortable with and prioritizing investments accordingly.