Choose your location to get a site experience tailored for you.

Our Latest Thinking on Insurance

Sweeping technological advances have created major growth opportunities in the insurance industry, both for industry leaders and for innovative third-party providers. Agile insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big data and analytics will lead the industry. Explore BCG’s latest thought leadership on insurance to chart your digital path.

DIGITAL TRANSFORMATION

DATA & ANALYTICS

CEO AGENDA

CUSTOMER EXPERIENCE

CYBERSECURITY

EXPERT INTERVIEWS

Featured Insights

InsurTech Enters the ’20s with Sustained Success

Read the article

A Growing Urgency for Change in the Life Insurance Industry

Read the article

Life—and Life Insurance—in a Time of Negative Rates

Read the article

When Will Insurers Go Agile?

Read the article

Digital Transformation

Embedded Insurance

BCG's Christopher Freese explains the nuances of embedded insurance. The digital world is disrupting previous insurance relationships to offer big changes through ever-increasing convenience.

The First All-Blockchain Insurer

Some forward-thinking insurer will use blockchain technology to change the industry. What will that take?

Why Chinese Insurers Lead the Way in Digital Innovation

Digital players and leading insurers in China are using new technologies to connect with and serve customers. Insurers outside China should learn from these companies.

Lessons from China’s Insurtech Leaders

Western insurance companies have a lot to learn from the insurtech leaders in China—specifically their strategies for fostering and managing digital innovation.

READ MORE ABOUT DIGITAL TRANSFORMATION IN INSURANCE

Data & Analytics

Rewiring Decision Making in Insurance with Data Science

Insurers investing in data science projects should focus on three critical dimensions: time, value, and certainty.

Building New Data Engines for Insurers

The best engines cover the entire data life cycle—from sourcing and analysis to integration into decision making.

READ MORE ABOUT DATA & ANALYTICS IN INSURANCE

BCG’s Latest Insurance Insights

The insurance industry is entering a new era. Follow BCG on Insurance on LinkedIn for a collection of insights and news from BCG’s Insurance practice, covering all sectors of the industry.

View our LinkedIn Showcase page

CEO Agenda

Phil Loney on Delivering Relentless Growth at Royal London

Technology, agile ways of working, and a differentiated strategy transformed Royal London into the UK’s largest mutually owned insurer.

Moving Beyond Dividend Payouts

The only recipe for corporate survival in insurance is profitable growth above the cost of equity—requiring a strategy of two interconnected components.

A New Boldness Pays Off

Investors are rewarding insurers that deliver on clear strategies.

Bringing Managers Back to Work

Companies are revolutionizing how people work. Now they need to transform how managers manage.

Customer Experience

Insurance at a Tipping Point

BCG’s Pia Tischhauser discusses how crucial it is for insurance companies to offer products that will add true value. To do so, they need to become more customer centric—and finally go fully digital.

Customer-Centricity in Insurance

Want to boost customer satisfaction? Take a tip from today’s technology leaders and offer personalized interactions, faster response times, and greater transparency.

Cybersecurity

Cyber Insurance: High Risk, Huge Opportunity

According to BCG’s Lucy Pilko, the need for protection against cyberrisk is “clear, compelling, and growing,” but insurers need to understand a lot more about the risk they are taking on.

Cyber Insurance as a Risk Mitigation Strategy

As cyberattacks—and government regulations—increase, insurers are uniquely positioned to help their customers improve cyber awareness and better understand and manage the risks ahead.

Fortifying Insurers’ Defenses in an Era of Cyberrisk

Insurers must treat cyberrisk in much the same way that they treat traditional insurance risk—by defining the level of exposure they are comfortable with and prioritizing investments accordingly.