Choose your location to get a site experience tailored for you.

Remember my region and language settings

How to Think about Synergies During Post-Merger Integration

Most discussions on post-merger integration (PMI) focus on achieving cost synergies—and with good reason. A PMI can change the fundamental cost structure of a business by marrying the strengths of each company in the merger or acquisition.

Such synergies are usually critical to paying for the deal and realizing its near-term value in the capital markets. Since cost synergies are usually communicated to investors and are relatively easy to estimate, they are often factored into the price of the stock once investors are confident that the deal will close.

However, achieving cost synergies shouldn’t come at the expense of potential revenue synergies that can add to the top line over the medium and long term. Revenue synergies are much harder to capture than cost synergies, but they are equally—if not more—important for both financial and organizational reasons.

In order to continue to create shareholder value, an acquirer has to deliver synergies above and beyond expected cost savings. A PMI offers a unique occasion to identify and pursue new opportunities for growth—for example, by cross-selling products, bringing existing products and services into new channels or geographies, or leveraging an improved cost structure to target new customer segments.

In addition, when a PMI is put into the context of a credible and compelling growth story, that story can be an excellent catalyst for employee engagement and motivation. If people in the organization are convinced that the PMI is a step on the way to an exciting future, they are generally more willing to accept the tough decisions that are necessary to get there.

How to Shape an Organization's Culture

Focusing on culture is important for long-term success. Start by defining the culture you aspire to in the combined identity, and then the practical steps you need to achieve it.

Achieving Cost and Revenue Synergies During PMI

In this video, Barrett explains why some companies fall short on achieving revenue synergies—and why others maximize growth opportunities through PMI.

Five Functions to Optimize to Deliver Synergies

To unlock the full long-term potential of a merger, acquirers need to think laterally and treat integration not as an isolated functional exercise but as a strategic opportunity to reformulate each function’s role. This will allow each function to play a full and complementary part in optimizing the combined entity’s long-term growth.

Some key functions to consider include:

1. Information Technology

IT can generate 15-20% of total synergies—and as high as 30% in information-intensive industries such as banking and retail. It also plays a critical role in enabling other parts of the business to deliver synergies. Companies are most likely to gain these synergies when they:

  • Develop a dedicated, cross-functional IT integration team.
  • Design a plan that ensures basic connectivity and appropriate security are available and functioning on day one.
  • Identify applications that are acceptable to both companies.
  • Implement as rapidly as possible.

Learn more about excellence in technology and digital

2. Research and Development

In some industries, such as biopharmaceuticals, R&D talent can be a critical asset acquired in an acquisition. And yet, on average, companies lose 10% of their R&D talent base when an acquisition is announced. As such, the key to maximizing synergies in this area is to retain critical personnel, along with their knowledge and expertise.

Companies must also find a way to create a unified team that mixes and matches the capabilities of both companies. Overcoming these challenges requires four actions:

  • Identify the target’s core competitive strength in R&D.
  • Plan for tomorrow’s products, while supporting today’s lineup.
  • Decide whether to integrate R&D teams or keep them separate.
  • Retain and close sites sensitively.
Learn more about innovation and product development

3. Procurement

The purchase of goods and services often represents more than half of a company’s total costs, so procurement usually delivers the lion’s share of total synergies—with savings ranging from 5-25%. Acquirers often underestimate potential savings, however, and many tend to view procurement as simply a numbers game.

PMI provides an opportunity to rethink how to buy and from whom—rather than just how much to purchase and at what price. In particular, significant value can be unlocked simply through more efficient demand management—for example, by standardizing service levels across the two organizations. To exploit these potential savings and optimize synergies, companies need to:

  • Pursue an in-depth understanding of potential synergies.
  • Challenge long-established supplier relationships and assumptions.
  • Question products’ technical specifications.
  • Reposition procurement at the heart of the company’s strategic decision-making processes.
Learn more about excellence in procurement

4. Production and Networks

Optimizing synergies in this function requires companies to first determine the ideal design for the manufacturing network. This decision should be based on strategic considerations, not just costs. Here are some questions to ask:

  • Will the product be distributed worldwide or does it require regionalized customization?
  • Are there legal obstacles to manufacturing from a single site?
  • Does outsourcing offer an edge?
  • Is senior management ready to make tough, yet expedient decisions?

5. Marketing and Sales

The biggest challenge in this function is striking the right balance between cost and revenue synergies. Many acquirers believe that significant savings and revenue gains can be made by selling more products through a smaller combined sales force. Unfortunately, this approach can actually lead to a drop in sales. To maximize revenue synergies, companies have to, among other things:

  • Manage the sales challenges of an expanded portfolio.
  • Reshape two sets of competing or disparate brands into a complementary portfolio.
  • Keep customers loyal by proactively addressing their concerns and communicating the benefits of the merger.
  • Optimize the sales organization structure and coverage model.

Learn more about excellence in marketing and sales

Learn More About Synergies During PMI

Meet BCG's Experts on PMI and Synergies

  • Leads BCG's post-merger integration topic globally
  • Post-merger integration (mergers and acquisitions)
  • Culture integration
  • Organization design
  • Leads BCG’s M&A and post-merger integration work in North America
  • Organizational design
  • Transformation programs
  • Cost efficiency and process improvement
  • Leads BCG’s M&A and post-merger integration topic in Western Europe, South America, and Africa
  • Mergers and acquisitions
  • Post-merger integration
  • Operation transformation programs
Post-Merger Integration
Previous Page