
Solving the $290 Billion Care Crisis
The US care economy is broken. Getting it right is vital to economic prosperity and societal well-being.
For the US public sector, it’s never been more critical to deliver robust, cutting-edge services to citizens. BCG empowers government organizations—and crucially, their people—to operate in transformative ways.
At its best, the US public sector inspires, opens the door to opportunities, and enables people to reach their full potential. Public sector leaders are challenged to bring out that best in an environment where budgets are tight, crises reorder priorities, and the underlying technology sometimes shows its age. They must find new ways of working: fostering collaboration, agility, and novel approaches to serving citizens.
BCG's US government consulting experts are helping organizations build the capabilities—both human and technical—essential for meeting vital, complex imperatives. Together, we can usher in a golden age for the public sector. Our unique combination of expertise, resources, and approaches empowers the US public sector:
Our US government consulting draws upon a network of experts—thought leaders in a full range of functions, technologies, and ways of working. We also call upon solutions and services that help US federal government, state, and local sector organizations realize a bold vision for responding to today’s—and tomorrow’s—most pressing needs and challenges. Among our areas of focus:
We’ve partnered with major government organizations to support—and spark—their transformations. The result: more efficient, more effective, and more innovative ways of working. Here are some examples.
Improving Defense Procurement Efficiency. BCG supported a large defense organization with procurement improvements through enterprise-wide category management. This included focused efforts on realizing cost savings, building agency capabilities and informing enterprise-wide reform. The agency now has detailed implementation plans to begin execution on all savings opportunities and has twice renewed BCG’s contract to continue further savings.
IT Transformation Stabilized Critical Systems. After a US civilian agency's legacy IT architecture failed, leading to a critical loss of data, the agency needed to quickly identify and resolve issues with its unstable IT system. BCG developed an enterprise risk management framework to identify key areas for short-term intervention, and led a strategic development and planning process to support longer-term digitalization and modernization within the agency.
Finding Efficiencies and Addressing Retirements. The State of Connecticut faced the twin challenges of needing to find ways to make government operations more efficient and handling a wave of civil servant retirements, meaning up to 25% of jobs could be vacant by 2022. Working with State leaders, BCG engaged 41 agencies and surveyed the State workforce to surface current pain points and inefficiencies. The team analyzed hundreds of potential efficiency opportunities and identified hundreds of millions of dollars of potential savings, of which $140m were immediately incorporated into the State’s budget. These reforms will make services more efficient, straightforward and convenient for residents, and more financially sustainable.
The US care economy is broken. Getting it right is vital to economic prosperity and societal well-being.
Relationships with colleges can help businesses land great talent, but they can be tricky to establish and navigate. Taking seven actions can make them work.
Recent federal legislation is poised to revolutionize the US semiconductor and green tech industries. How can states best tap into federal and private sector investment?
The federal government’s executive order on transforming federal customer experience and service delivery lays out several necessities for government CX. BCG’s proven MIDAS framework can help make sure that crucial government services are delivered with a CX lens.
As the federal government deploys a trillion dollars through the Bipartisan Infrastructure Law (BIL), new opportunities abound. State and local governments have an opportunity to achieve extraordinary outcomes in a coordinated way.
The US presidential transition has shifted into high gear. Here’s how incoming political appointees can gain deep insights into the vast organizations they will be heading.