For the US public sector, it’s never been more critical to deliver robust, cutting-edge services to citizens. BCG empowers government organizations—and crucially, their people—to operate in transformative ways.
At its best, the US public sector inspires, opens the door to opportunities, and enables people to reach their full potential. Public sector leaders are challenged to bring out that best in an environment where budgets are tight, crises reorder priorities, and the underlying technology sometimes shows its age. They must find new ways of working: fostering collaboration, agility, and novel approaches to serving citizens.
BCG's US government consulting experts are helping organizations build the capabilities—both human and technical—essential for meeting vital, complex imperatives. Together, we can usher in a golden age for the public sector. Our unique combination of expertise, resources, and approaches empowers the US public sector:
Our US government consulting draws upon a network of experts—thought leaders in a full range of functions, technologies, and ways of working. We also call upon solutions and services that help US federal government, state, and local sector organizations realize a bold vision for responding to today’s—and tomorrow’s—most pressing needs and challenges. Among our areas of focus:
We’ve partnered with major government organizations to support—and spark—their transformations. The result: more efficient, more effective, and more innovative ways of working. Here are some examples.
Improving defense procurement efficiency. BCG supported a large defense organization with procurement improvements through enterprise-wide category management. This included focused efforts on realizing cost savings, building agency capabilities and informing enterprise-wide reform. The agency now has detailed implementation plans to begin execution on all savings opportunities and has twice renewed BCG’s contract to continue further savings.
IT transformation stabilized critical systems. After a US civilian agency's legacy IT architecture failed, leading to a critical loss of data, the agency needed to quickly identify and resolve issues with its unstable IT system. BCG developed an enterprise risk management framework to identify key areas for short-term intervention, and led a strategic development and planning process to support longer-term digitalization and modernization within the agency.
Re-defining the way customers interact with state government. A US state was seeking to establish a new state agency to address low customer and employee satisfaction across the state agency services landscape and to decrease overall costs to serve customers. A multidisciplinary BCG team leveraged public sector and private sector expertise to launch 5x digital products with operational back-ends within 8 weeks, increasing customer satisfaction and operating efficiencies. The new service agency has launched and is delivering best-in-class customer experience on par with leading private sector organizations while driving efficiency improvements in current back-end operations across all relevant state services.
An innovation hub requires more than just funding and infrastructure; it needs a community of policymakers, entrepreneurs and leaders in business and academia who share a vision for the future. By bringing together the right people, an innovation hub can transform a region, creating high-quality jobs and driving economic growth that benefits everyone.
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