For the US public sector, it’s never been more critical to deliver robust, cutting-edge services to citizens. BCG empowers government organizations—and crucially, their people—to operate in transformative ways.
At its best, the US public sector does more than support citizens. It inspires, enables, and opens the door to opportunities, creating a future where people can realize their full potential. The challenge is bringing out that best in an environment where budgets are tight, crises reorder priorities, and the underlying technology sometimes shows its age.
Public sector leaders are overcoming this challenge by finding new ways of working: fostering collaboration, agility, and novel approaches to serving citizens. BCG helps them go even further. We partner with government organizations to accelerate innovation, develop digital solutions, and scale the practices and processes that work best. Together, we can usher in a golden age for the public sector.
BCG’s US government consulting experts are helping organizations build the capabilities—both human and technical—essential for meeting vital, complex imperatives.
Our unique combination of expertise, resources, and approaches empowers the US public sector:
Our US government consulting draws upon a network of experts—thought leaders in a full range of functions, technologies, and ways of working. We also call upon solutions and services that help US federal government, state, and local sector organizations realize a bold vision for responding to today’s—and tomorrow’s—most pressing needs and challenges. Among our areas of focus:
New shared services hold the potential to automate processes, improve customer satisfaction, and boost efficiency, among other benefits. We helped a large US federal agency create a new organization to manage a marketplace of these solutions. A critical element of our approach: customer centricity. That meant bringing together interagency stakeholders to ensure that the voice of the customer was always heard—and was always at the center of the vision and its execution.
Leveraging the expertise and digital solutions of BCG GAMMA and BCG Platinion, we developed—in just ten weeks—a unique tool that helps decision makers on a key defense project evaluate the costs and capabilities of different design choices. This helps program managers better understand tradeoffs and work with manufacturers to optimize the development process—and its results.
We teamed with a military procurement organization to develop an agile, data-driven model for acquiring both large platforms and individual systems. Our experts took a multipronged approach: implementing proven commercial techniques, leveraging open architecture, standing up a transformation office, and—crucially—developing a robust change management program to embed the new ways of working. The result wasn’t just faster decision making but better decision making, supported by improved access to data and a rigorous reporting system. The new model was itself a model: for how to improve the capabilities of government employees and make more effective use of available resources.
The US care economy is broken. Getting it right is vital to economic prosperity and societal well-being.
How do digital health preferences of Medicaid members differ from those of commercially insured members? Our findings debunk outdated views that members do not have internet access, are not digitally savvy, and do not want to engage with their providers in digital ways.
AI can help governments deliver smarter policies, enhance services, and operate more efficiently. To make implementation succeed, policymakers need to learn from the leaders.
The pandemic won’t be the last global crisis we face. Here are six principles public sector organizations should follow to prepare for future disruptions.
States are on the brink of reshaping connectivity in the U.S., and will play a leading role in administering billions of dollars in funding. What must states do in order to best receive, manage, and distribute these funds?
By applying a commercial lens to a government challenge, BCG has developed a four-step approach to making more informed budgetary decisions by rapidly uncovering cost insights. And all with lower upfront investment, not disrupting the services and processes that employees and citizens depend on.
