For the US public sector, it’s never been more critical to deliver robust, cutting-edge services to citizens. BCG empowers government organizations—and crucially, their people—to operate in transformative ways.
At its best, the US public sector inspires, opens the door to opportunities, and enables people to reach their full potential. Public sector leaders are challenged to bring out that best in an environment where budgets are tight, crises reorder priorities, and the underlying technology sometimes shows its age. They must find new ways of working: fostering collaboration, agility, and novel approaches to serving citizens.
BCG's US government consulting experts are helping organizations build the capabilities—both human and technical—essential for meeting vital, complex imperatives. Together, we can usher in a golden age for the public sector. Our unique combination of expertise, resources, and approaches empowers the US public sector:
Our US government consulting draws upon a network of experts—thought leaders in a full range of functions, technologies, and ways of working. We also call upon solutions and services that help US federal government, state, and local sector organizations realize a bold vision for responding to today’s—and tomorrow’s—most pressing needs and challenges. Among our areas of focus:
We’ve partnered with major government organizations to support—and spark—their transformations. The result: more efficient, more effective, and more innovative ways of working. Here are some examples.
Improving Defense Procurement Efficiency. BCG supported a large defense organization with procurement improvements through enterprise-wide category management. This included focused efforts on realizing cost savings, building agency capabilities and informing enterprise-wide reform. The agency now has detailed implementation plans to begin execution on all savings opportunities and has twice renewed BCG’s contract to continue further savings.
IT Transformation Stabilized Critical Systems. After a US civilian agency's legacy IT architecture failed, leading to a critical loss of data, the agency needed to quickly identify and resolve issues with its unstable IT system. BCG developed an enterprise risk management framework to identify key areas for short-term intervention, and led a strategic development and planning process to support longer-term digitalization and modernization within the agency.
Finding Efficiencies and Addressing Retirements. The State of Connecticut faced the twin challenges of needing to find ways to make government operations more efficient and handling a wave of civil servant retirements, meaning up to 25% of jobs could be vacant by 2022. Working with State leaders, BCG engaged 41 agencies and surveyed the State workforce to surface current pain points and inefficiencies. The team analyzed hundreds of potential efficiency opportunities and identified hundreds of millions of dollars of potential savings, of which $140m were immediately incorporated into the State’s budget. These reforms will make services more efficient, straightforward and convenient for residents, and more financially sustainable.
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