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US Public Sector and Government

For the US public sector, it’s never been more critical to deliver robust, cutting-edge services to citizens. BCG empowers government organizations—and crucially, their people—to operate in transformative ways.

At its best, the US public sector inspires, opens the door to opportunities, and enables people to reach their full potential. Public sector leaders are challenged to bring out that best in an environment where budgets are tight, crises reorder priorities, and the underlying technology sometimes shows its age. They must find new ways of working: fostering collaboration, agility, and novel approaches to serving citizens.

What Makes BCG’s US Public Sector Consulting Teams Different

BCG's US government consulting experts are helping organizations build the capabilities—both human and technical—essential for meeting vital, complex imperatives. Together, we can usher in a golden age for the public sector. Our unique combination of expertise, resources, and approaches empowers the US public sector:

We apply cutting-edge commercial practices

We focus on outcomes while emphasizing enablement

We never lose sight of the societal impact

BCG x The Atlantic Re:think Present American Metamorphosis

How can America transform into a country that fosters competition for all its citizens? For starters, we need to reconsider competition itself—and in Season Four of American Metamorphosis, we do exactly that. No longer can we simply measure our success by tallying up top-heavy financial gains. We need a sense of fair play, of hope, of true competition for those who are often left without a seat at the table. Through deep storytelling across sectors, we explore how we can all benefit if we strive for collective excellence.

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BCG’s US Public Sector Solutions and Services

Our US government consulting draws upon a network of experts—thought leaders in a full range of functions, technologies, and ways of working. We also call upon solutions and services that help US federal government, state, and local sector organizations realize a bold vision for responding to today’s—and tomorrow’s—most pressing needs and challenges. Among our areas of focus:

 

Defense and Security

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Infrastructure and Cities

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Healthcare Excellence

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Future of Work

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Talent and Organization Transformations

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IT Infrastructure and Digital Transformation

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Advanced Analytics, AI, and Data Driven Decision Making

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Government Acquisition and Procurement

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Public Sector Transformation

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Government Response to COVID-19

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BCG’s Client Impact in the US Public Sector

 We’ve partnered with major government organizations to support—and spark—their transformations. The result: more efficient, more effective, and more innovative ways of working. Here are some examples.

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Improving defense procurement efficiency. BCG supported a large defense organization with procurement improvements through enterprise-wide category management. This included focused efforts on realizing cost savings, building agency capabilities and informing enterprise-wide reform. The agency now has detailed implementation plans to begin execution on all savings opportunities and has twice renewed BCG’s contract to continue further savings.

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IT transformation stabilized critical systems. After a US civilian agency's legacy IT architecture failed, leading to a critical loss of data, the agency needed to quickly identify and resolve issues with its unstable IT system. BCG developed an enterprise risk management framework to identify key areas for short-term intervention, and led a strategic development and planning process to support longer-term digitalization and modernization within the agency.

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Re-defining the way customers interact with state government. A US state was seeking to establish a new state agency to address low customer and employee satisfaction across the state agency services landscape and to decrease overall costs to serve customers. A multidisciplinary BCG team leveraged public sector and private sector expertise to launch 5x digital products with operational back-ends within 8 weeks, increasing customer satisfaction and operating efficiencies. The new service agency has launched and is delivering best-in-class customer experience on par with leading private sector organizations while driving efficiency improvements in current back-end operations across all relevant state services.

 

Meet Our US Government Consulting Experts

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BCG’s Latest Thinking on the US Public Sector

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Report

California Wildfires – The Utilities’ Role: Unpacking the Headlines

California's wildfire problem has escalated in recent years due to climate change and the rising number of human-caused wildfires, with utilities' disproportionate contribution frequently making headlines. While the state implemented utility wildfire prevention regulations in late 2019, the prevailing narrative around utility-generated wildfires remains negative, and progress has been negligible.

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CHIPS, Science, and the IRA

Recent federal legislation is poised to revolutionize the US semiconductor and green tech industries. How can states best tap into federal and private sector investment?

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What is Customer Experience Excellence in Government?

The federal government’s executive order on transforming federal customer experience and service delivery lays out several necessities for government CX. BCG’s proven MIDAS framework can help make sure that crucial government services are delivered with a CX lens.

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The Foundation for Long-Term Infrastructure Success

As the federal government deploys a trillion dollars through the Bipartisan Infrastructure Law (BIL), new opportunities abound. State and local governments have an opportunity to achieve extraordinary outcomes in a coordinated way.

US Public Sector and Government

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