In an ever-changing world, consumer needs and expectations are rapidly evolving. And digital marketing organizations must understand these shifts, and respond quickly to them. BCG helps companies develop the human and technical capabilities that foster speed, precision, and growth.
Digital channels are essential social and economic infrastructure. COVID-19 accelerated this trend, as consumers moved online at an unprecedented rate and digital became—as it will remain—a critical enabler of business continuity. Not surprisingly, CMOs are under increasing pressure to boost the performance of their digital marketing strategy and capabilities.
The key is to be bionic, leveraging the right mix of human and technical enablers: the skills, processes, marketing analytics, KPIs, and ways of working that create value and growth. With so many pieces to fit together, finding the ideal framework for digital marketing might seem like an impossible goal. But it can be done.
By taking a bionic approach, we help identify, develop, and implement all the components for digital marketing transformation. We work with clients to define outcomes—and build an agile, integrated, sustainable foundation for achieving them.
We can do this because our expertise spans the breadth of strategy, technology, and digital optimization:
BCG’s digital marketing consultants have tackled challenges across industries. We combine experience in traditional marketing with deep knowledge of the models, technologies, and platforms that support—and shape—digital marketing strategy.
We also leverage proprietary BCG tools:
We partner with the world’s leading brands on all facets of digital marketing, with a particular focus on data-driven marketing and marketing analytics. Some of our recent collaborations include:
Global retail convenience company. We helped lead an end-to-end marketing transformation for one of the world’s largest convenience retailers to achieve $200 million in-year growth—on a path toward more than $1 billion in annual impact. Our digital marketing consulting experts redefined marketing execution through over 100 pilots in all channels and shaped a vision for a new retail media division. And we fully integrated an agile-squad model to upskill their teams for sustained impact.
Global automaker. We helped a leading automobile manufacturer transform—and take control of—its digital marketing by building internal capabilities and adopting an agile, test-and-learn approach. Our digital marketing consultants worked with the company to launch more than 40 pilots in six months, upskill its teams, and create a 40-person digital lab.
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Advertisers that raise their digital game report cost savings of up to 30% and revenue increases of as much as 20%.
How can CMOs and their companies keep up?
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