Chelsea Cheng is a core member of Boston Consulting Group’s Insurance practice, and an active member of the People & Organization and Operations practices. She has expertise in organization redesign, talent development, and Lean. Chelsea is a licensed professional career development advisor (NCDA). 

Chelsea helps leading insurers and financial institutions in China to redefine their business model, optimize the customer journey, implement transformations, and optimize organization and talent programs. She has been a co-author of several leading insurance reports for BCG China. 

Chelsea's experiences outside of BCG includes tech experience at Cisco Systems, management consulting experience at Bain & Company, and teaching experience in Fudan University.

AREAS OF EXPERTISE

  • Life insurance
  • Customer journey in insurance
  • Corporate governance and culture
  • Operating model redesign
  • Organization redesign
  • Talent development
  • Lean

EDUCATION

  • MBA, Cornell University
  • MA, Fudan University
  • BA, Fudan University
Deep Expertise, Broad Experience