Our Latest Thinking on Insurance

Sweeping technological advances have created major growth opportunities in the insurance industry, both for industry leaders and for innovative third-party providers. Agile insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big data and analytics will lead the industry. Explore BCG’s latest thought leadership on insurance to chart your digital path.

Featured Insights

Bionic Insurer

The Bionic Insurer

Combining people and technology in the right way allows insurers to tap the full value of digital at scale.

Bionic Insurers and the IT Dilemma

Bionic Insurers and the IT Dilemma

CEOs and CIOs often have conflicting agendas for the best use of their company's IT investment. Is there a third approach that can bridge the gap?

AI, Bionic Insurance, and the 10-20-70 Rule

Traditional insurers can gain immense advantage by developing an effective strategy for AI and analytics—while recognizing that the lion’s share of AI’s value comes from changed processes and new ways of working.

CEO Agenda

A CEO’s Take on Reimagining Insurance for Customers

Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.

Digital Underinvestment

Digital Underinvestment Hurts Insurers

Insurance companies that make targeted, bold investments in digital initiatives see quick returns on revenue generation, cost containment, and customer satisfaction.

Value Creation in Insurance

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India Insurance: Going from Teens to Twenties

The Indian insurance industry has shown development across multiple dimensions over the last decade. In its ‘Teens’—the second decade after liberalization, the Indian insurance industry has been shaped by significant shifts in the distribution landscape, product mix, and changing competition landscape. Life insurance and non-life insurance segments have experienced different growth trajectories.

The Changing Face of Indian Insurance: Bigger, Better, Faster

This publication was released by BCG in association with FICCI. It is a follow-on presentation focusing on key megatrends that will have a significant impact on the Indian insurance sector and how insurers can adapt to the same to get bigger, better, and faster.

Encashing on Digital: Financial Services in 2020

The role of digital in financial services is rapidly expanding. However, the financial services industry has not fully recognized the rising importance of digital among Indian consumer. Financial institutions need to leverage digital to completely transform the customer experience. They will need to transform themselves in three stages.

India Insurance: Turning 10, Going on 20

The Insurance Practice in India along with The Federation of Indian Chambers of Commerce and Industry (FICCI) released a report titled India Insurance—Turning 10, Going on 20 at the 14th Insurance Conference in New Delhi.

Customer Journeys at Scale

Customer Journeys at Scale—An Overview

True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.

Expert Interviews

Embedded Insurance

Embedded Insurance

Embedded Insurance

Reinventing the Model for Life Insurance Agency Distribution

Reinventing the Model for Life Insurance Agency Distribution

Digital Underinvestment Hurts Insurers

Digital Underinvestment Hurts Insurers

Invent, Launch, and Scale Game-Changing Businesses

Invent, Launch, and Scale Game-Changing Businesses

Michelle Hu on What Insurance Companies Can Learn from China's Approach to Insurtech

Michelle Hu on What Insurance Companies Can Learn from China's Approach to Insurtech

Insurance Value Creators Report 2020

Insurance Value Creators Report 2020

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