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Retail Experts

BCG's consultants and industry experts focusing on retail continue to partner with leading companies to arrive at solutions in end-to-end retail operations, pricing zones, retail transformation, and more. These are our global and regional leaders on this topic.

Global Leadership

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Tom Lutz

Senior Partner & Managing Director, Global Leader, Consumer Practice


  • Corporate portfolio strategy
  • Post-merger integration in retail and consumer
  • Value creation programs
  • Pricing and promotion effectiveness
Chris Biggs

Partner & Managing Director


  • Leads BCG’s global work in the retail sector
  • Lead's BCG's Consumer practice in the UK
  • Digitalization in retail
  • Omnichannel and digital strategy

Featured Experts

Brian Harris

Senior Partner & Managing Director

Washington, DC

  • Growth strategy and roadmap development
  • Large-scale change, from ideation, to testing, to rollout
  • Store operations, labor management and productivity, inventory, and in-stock improvement
  • Breakthrough customer service
Rune Jacobsen

Senior Partner & Managing Director


  • Leads BCG’s global work in the consumer retail sector
  • Transformation and turnaround
  • Customer advocacy and retail-brand strategy
  • Omnichannel retailing
Yeonhee Kim

Senior Partner & Managing Director


  • Consumer goods
  • Retail
  • Marketing and sales
  • Financial institutions
Mai-Britt Poulsen

Partner & Managing Director


  • Managing partner leading BCG in Denmark
  • Large-scale transformation
  • Corporate strategy
  • Mergers and acquisitions
Gavin Parker

Partner & Managing Director


  • Leads BCG's global work in retail transformation and reinvention
  • Transformation
  • Branding
  • Go-to-market strategy
Javier Seara

Partner & Managing Director


  • Consumer and retail, including luxury retail
  • Apparel and fashion
  • Department stores
  • Omnichannel and digital
Camille Egloff

Senior Partner & Managing Director


  • Leads BCG’s global work in the transportation and logistics sector
  • Shipping
  • Transformation
  • Commercial excellence
Thierry Chassaing

Senior Partner & Managing Director

Washington, DC

  • Retail strategies, growth, and portfolio management
  • Store format reinvention and new format development
  • Omnichannel and e-commerce
  • Retail organization
Sandeep Chugani

Senior Partner & Managing Director


  • BCG TURN—turnaround, restructuring, and transformation
  • Former CEO, leading US retailer
  • Retail and consumer goods
  • Cost of goods sold and category management