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Differentiating in a Radically Changing Marketplace

The insurance industry is facing major technology changes that can make the consumer experience simpler and more intuitive. These changes create major growth opportunities for insurers and innovative third-party providers that will be able to adopt an agile business model. Insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big-data analytics will lead the industry.

Insurance at a Tipping Point

BCG’s Pia Tischhauser discusses how crucial it is for insurance companies to offer products that will only add true value. To do so, they need to become more customer centric—and finally go fully digital.

Innovation in Chinese Insurance

BCG's Tjun Tang discusses how digital innovations, such as the application of robotic process automation and cognitive AI, are transforming the insurance industry—and why China is in the lead.

Michelle Hu on how Insurance incumbents in China are extracting maximum business value from insurtech—by deploying three positioning strategies.

The Real Promise of Artificial Intelligence for the Insurance Industry

Sylvain Duranton - AI for Insurance

The Real Promise of Artificial Intelligence for the Insurance Industry

Cyber Insurance: High Risk, Huge Opportunity

Cyber Insurance: High Risk, Huge Opportunity

Winning Customers by Becoming a Digital Insurer

Winning Customers by Becoming a Digital Insurer

The Real Promise of Artificial Intelligence for the Insurance Industry

Customer-Centricity in Insurance

Want to boost customer satisfaction? Take a tip from today’s technology leaders and offer personalized interactions, faster response times, and greater transparency.

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Insurance in Canada

Insurance Asset Managers Attack the Target-Operating-Model Opportunity

A strategically conceived target operating model can yield enormous benefits for insurance company asset managers. Leading competitors are redesigning their operating models, in part to provide support for the core front-office business, including the flexibility to manage new products.

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Differentiation Begins With a Target Operating Model

Most managers are light-years from enjoying the potentially enormous benefits of the strategically conceived operating models that leading competitors have defined for themselves and are moving toward.

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The Growing Importance of Pricing

Because of these five factors upending the insurance market, companies have got to update, upgrade, and transform their pricing capabilities in order to maintain a competitive edge.

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