Listening to What Chinese Consumers Say About Insurers
In light of the power shift away from insurers in China, BCG asked 3,200 consumers what is essential in a life insurance or an auto insurance provider. Trust and simplicity top the list.
In light of the power shift away from insurers in China, BCG asked 3,200 consumers what is essential in a life insurance or an auto insurance provider. Trust and simplicity top the list.
Dissatisfaction with the public health care system is prompting many Chinese to consider alternatives. One answer is reimbursement insurance, likely to be a $60 billion market by 2020.
The flaw in insurers’ attempts to digitize is that they try to apply new technologies to existing products and processes while customers expect convenient digital solutions.
Telematics—the wireless technology that delivers safety services, route information, and entertainment to motor vehicles—presents auto insurers with a significant opportunity to create value.
China's aging population poses tremendous challenges to the national social security system, to insurance companies, and to individuals. But if managed well, these challenges can be transformed into opportunities.
Combining people and technology in the right way allows insurers to tap the full value of digital at scale.
Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
In the coming years, insurance workforces will undergo the biggest talent shifts in their histories. How can insurers best attract digital talent while moving to a bionic model?
Companies that embrace AI at scale, expand their digital platforms, and optimize their distribution economics will emerge from the COVID-19 crisis stronger.
In our changed world, agents won’t be able to provide the experience customers want without machines doing more of the work. Bionic insurance distribution can help.
Traditional insurers can gain immense advantage by developing an effective strategy for AI and analytics—while recognizing that the lion’s share of AI’s value comes from changed processes and new ways of working.
Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.
They remain a critical source of information and guidance, a survey shows—even with the pandemic having pushed many activities online.
2020 saw a rush to digitization throughout the industry. For insurtechs, a record amount of equity funding followed.
CEOs and CIOs often have conflicting agendas for the best use of their company's IT investment. Is there a third approach that can bridge the gap?
A look at the world’s 100 largest stock-listed insurers shows the advantage of having a strong operating model and advanced digital capabilities.
BCG's Thomas Seidl shares the main findings from our latest report, which considers the impact of the COVID-19 pandemic on insurance.
To reignite growth and boost returns, insurers need to fundamentally rethink their business and operating models.
Improving performance in the postpandemic marketplace means harnessing the combined power of humans and technology.
Investors are rewarding insurers that deliver on clear strategies.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
