Insurance in China

Listening to What Chinese Consumers Say About Insurers

In light of the power shift away from insurers in China, BCG asked 3,200 consumers what is essential in a life insurance or an auto insurance provider. Trust and simplicity top the list.

Opportunities Open Up in Chinese Private Health Insurance

Dissatisfaction with the public health care system is prompting many Chinese to consider alternatives. One answer is reimbursement insurance, likely to be a $60 billion market by 2020.

Digitizing Customer Journeys and the New Insurance IT Model

The flaw in insurers’ attempts to digitize is that they try to apply new technologies to existing products and processes while customers expect convenient digital solutions.

Telematics: The Test for Insurers

Telematics—the wireless technology that delivers safety services, route information, and entertainment to motor vehicles—presents auto insurers with a significant opportunity to create value.

From Silver to Gold: How Insurers Can Capitalize on Aging in China

China's aging population poses tremendous challenges to the national social security system, to insurance companies, and to individuals. But if managed well, these challenges can be transformed into opportunities.

Bionic Insurer

Embracing the Human Side of the Bionic Insurer

Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.

Bionic Insurance and the Quest for New Talent

In the coming years, insurance workforces will undergo the biggest talent shifts in their histories. How can insurers best attract digital talent while moving to a bionic model?

The Building Blocks of Bionic Distribution in Insurance

Companies that embrace AI at scale, expand their digital platforms, and optimize their distribution economics will emerge from the COVID-19 crisis stronger.

Reinsurance in Focus: The 2022 Insurance Value Creators Report

Reinsurers’ average annual total shareholder return has generally exceeded that of primary insurers over ten- and five-year horizons.

The 2021 Insurance Value Creators Report: Reinvention Paves the Way to a Bright Future

A look at the world’s 100 largest stock-listed insurers shows the advantage of having a strong operating model and advanced digital capabilities.

CEO Agenda

The Net-Zero Insurer

Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net zero within their own business and across their spheres of influence.

A CEO’s Take on Reimagining Insurance for Customers

Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.

Advisors Still Matter to Life Insurance Customers

They remain a critical source of information and guidance, a survey shows—even with the pandemic having pushed many activities online.

Customer Journeys at Scale

Customer Journeys at Scale—An Overview

True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.

Expert Interviews

The Net-Zero Insurer

Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.

Digital Underinvestment Hurts Insurers

Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.