As AI advances in the workplace, employees must strengthen their soft skills—such as problem framing, collaboration, and creativity—to work more efficiently alongside GenAI. Writing in Harvard Business Review , BCG’s Sagar Goel and Lisa Krayer discuss the findings from a BCG Henderson Institute study that reveals how effective GenAI is in delivering personalized learning and development training. This presents a new opportunity for companies: adopting GenAI to invest in people, embed culture change, and unlock business value.
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Harvard Business Review