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Transformation doesn’t have an off button. New opportunities, new disruptions, and new demands and expectations all come wave after wave. Successful companies continually adapt—almost on the fly. Sparking ongoing, on-demand transformation requires a fundamental shift in capabilities and a significant organizational culture change. But if the effort is substantial, so too is the reward: sustainable value creation.

Our Approach to Culture and Change Management

Three out of four large-scale transformations fail to meet their objectives. But there are ways to flip the odds: leadership commitment, a focus on culture, executional excellence, and inspiring and supporting people amid change. Our approach to organizational culture and change management combines all of these elements.

We use behavioral science to guide change management and to gain insight into what blocks or accelerates organizational culture change. We help leaders encourage, support, and ingrain new ways of working. And we build the capabilities to track and manage the current transformation—and all the transformations to come.

Our human-centric approach is built upon four key pillars:

1. Desired Culture

2. Leader Enablement

3. People Engagement

4. Executional Certainty




Our Culture and Change Management Tools and Solutions

BCG’s culture and change experts are supported by an array of proprietary solutions: cutting-edge applications of AI, deep learning, and advanced analytics that ensure lasting performance improvements. Here’s some of our toolkit.

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OrgVantage. The best starting point for transformation is knowing where you stand—and where change matters most. A holistic diagnostic, this tool assesses organizational effectiveness and helps companies zero in on advantages that can boost performance and engagement. It efficiently diagnoses, analyzes, and roadmaps meaningful organization improvement opportunities for large-scale transformations.

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Momentum Meter.  Research has found that people’s attitude toward change is influenced by two factors. The first is confidence, or individuals’ belief in their ability to succeed. The second is mental capacity, or their bandwidth to complete complex tasks. These factors shift over time—often rapidly—and are affected by what is happening in their work life and personal life. Our meter is a weekly pulse check, supported by powerful analytics, that examines employee sentiment during periods of change and that provides insights that spark timely and precise interventions.

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Transformation Academy. Developed by BCG change management consultants and transformation experts, this online and live learning program is tailored for each client and uses real case studies to ensure transformation best practices.

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Key by BCG. Through configurable dashboards—connecting organizational data to advanced analytics tools—this tool facilitates fast, data-driven decision making. Used across all levels of an enterprise, it helps ensure value delivery and true P&L impact.

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Culture Diagnostic. Culture can make or break a transformation. Our diagnostic tool helps organizations get the lay of the land—and zero in on the behaviors and beliefs that foster growth and value—before changing organizational culture.

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Ready, Willing, Able. Employees are the lifeblood of transformation, which makes it crucial to know their sentiment towards change. This survey helps companies understand how ready, willing, and able their workforce is to adapt successfully.

Our Latest Insights on Culture and Change Management

How to Create a Transformation That Lasts | Hero

How to Create a Transformation That Lasts

Transformations are critical to building competitive advantage and delivering shareholder value. They are most successful when managed through a transformation office.

Meet Our Culture and Change Management Consulting Team

BCG’s culture and change management consultants come from different regions and different backgrounds, but they’re guided by a shared belief: the best transformations don’t just improve processes, they create an environment for sustained success. Here’s some of our team.

Leadership by Design: Navigate the complexities of today’s leadership and management environment.