Collections
We have helped clients swiftly build a customized approach to collections, underpinned by data and analytics. Our teams develop rapid diagnoses, smarter segmentation schemes, stronger digital-outreach techniques, more compelling offers, and effective customer retention strategies. Results include reductions of 3% to 10% in charge-offs and as much as 10% in operating expenses in collections and recoveries. As we at BCG help banks shore up their collections strategies, we also advise them on how to lend a helping hand to their own customers—especially those who have struggled during the pandemic.