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Operational Excellence

The disruption caused by COVID-19 underscores how critical it is for companies to achieve excellence in end-to-end operations, given the potential gains in efficiency, agility, and performance. BCG helps clients achieve operational innovation to meet this imperative.

Our Approach to Operational Excellence

Cost excellence goes beyond simple cost-cutting measures. End-to-end (E2E) operational excellence can deliver impressive value for companies—including a 5% to 15% boost to EBITA; cost reductions of 5% to 10% in third-party procurement spending, 15% to 30% in operations overhead, and 10% to 25% in warehousing and distribution; and a 50% to 80% reduction in carbon footprint.

BCG’s operational excellence consulting teams help clients achieve these gains by supercharging efficiency and effectiveness in key steps in their operations value chain. We also assist clients with holistic value-chain transformation to enhance service and quality, reduce costs, and mitigate risks.

Clients choose BCG as their operational excellence partner for:

  • Unlocking new value fast—by zeroing in on the most promising operational innovation opportunities
  • Tying operational excellence to business strategy—by aligning capabilities and performance to key enterprise strategies
  • Sustaining success—by working with leaders across the organization to make sure that operational gains persist for the long term
  • Strengthening their own capabilities—by equipping them with the digital tools, skills, and knowledge needed to tackle their toughest operational challenges on their own
  • Optimizing the supply chain across functions—by breaking down silos and enabling transparency throughout the operational process

The result: a leaner, more agile enterprise that can flex as needed to win—not just now but also far into the future.

How BCG Helps Clients Achieve Operational Excellence in End-to-End Operations

BCG is uniquely positioned to help clients extract maximum value from their operational excellence programs, bringing several core strengths to every project, including:

  • Global, Integrated Teams. BCG boasts 500-plus operational excellence consulting experts based in nearly 80 offices around the world. Our teams work closely with BCG’s specialty businesses—including investment and incubation specialists at Digital Ventures, data scientists at BCG GAMMA, and IT implementation experts at BCG Platinion—to launch transformation programs that deliver results across the operations value chain.
  • Strong Track Record of Success. In recent years, our operational excellence consulting teams have completed more than 3,600 projects across industries and sectors as diverse as industrial goods, consumer packaged goods, financial services, automotive, health care, high tech, media, manufacturing, infrastructure, and public service. Drawing on insights gained from these projects, we regularly publish studies and articles that provide leading-edge, practical advice for clients seeking to take the next step in their operational excellence journey.
  • Extensive Suite of Services and Tools. Through our comprehensive suite of services and tools, we help clients unlock value from every aspect of their operations, including transforming key business processes and optimizing supply chains. For example, we offer tools that enable clients to diagnose inefficiencies in their design-to-value, sourcing, and manufacturing processes; identify ways to optimize their asset networks; and assess their digital maturity to pinpoint the most promising improvement opportunities.

Meet BCG’s Operational Excellence Consulting Experts

Featured Operational Excellence Services and Tools

The following offerings and tools provide a glimpse into the level of sophistication and rigor we bring to every client engagement:

End-to-End Process Transformation (E2E PT)

End-to-End Supply Chain (E2E SC) Optimization

BCG Advanced Network Optimization (BCG ANO)

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