Offering points and cash back isn’t enough. To keep people happy, companies must deliver a differentiated experience with personalized benefits and relevant partnerships.
Education
- MBA, Kellogg School of Management, Northwestern University
- BS in Actuarial Science and Finance, Drake University
Elizabeth Hearne leads Boston Consulting Group's North American Travel, Cities & Infrastructure practice, and co-leads the firm's Loyalty and Travel Tech teams. She leads commercial growth and operations transformations for clients in airlines, hotels, cruise lines, travel technology, and online partners.
At BCG, Elizabeth manages short- and long-term engagements focused on a range of topics, including commercial and digital strategy, loyalty, customer experience, revenue management, and operational transformations, consistently delivering significant ROI for clients.
Prior to joining BCG, Elizabeth was an Actuarial Consultant for Deloitte, serving a broad range of clients on pension and retirement benefits, M&A, and integration advisory.
