Heidi Kim

Heidi Kim leads state and local digital and AI efforts for BCG X, Boston Consulting Group’s tech build and design unit. She serves on the management teams of the Center for Digital Government and North America’s Public Sector practice. She is also a part of the global BCG X Operating Committee, as the head of Product Chapter, leading 150 product managers globally. Heidi joined BCG Digital Ventures (now BCG X) in 2017 as a product manager and has over 15 years of experience as a builder.

Heidi partners with organizations to design, build, and scale AI-powered products and services, taking innovative approaches to tackling the most challenging business problems. Using a human-centered approach, she helps organizations drive customer impact and business value through their technology investments. Over her time at BCG, Heidi has worked with clients across industries, from public sector and social impact clients to private sector organizations in financial services, insurance, and more. At present, much of her work focuses on improving government service delivery and in AI transformations across industries.

Prior to joining BCG, Heidi worked as an operator in both for-profit and non-profit organizations, most recently leading a product team at a venture-backed AI startup and founding her own company.