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OrgBuilder: Boosting Performance Through Organization Redesign

BCG knows that the essence of organization—people working together collaboratively—is the basis of competitive advantage. That’s why we address organizational performance and employee engagement simultaneously through BCG’s consulting services and reorganization software: OrgBuilder. Our approach to organization design helps clients actively resolve complexity and avoid bureaucracy to ensure successful implementation of any organizational change.

BCG's organization design capabilities help build high-performing companies that can quickly adapt to a changing world. Our success is attributable to the ecosystem of proprietary consulting tools and databases alongside the expertise of the BCG consultants and knowledge and delivery experts. To date, over 2,000 projects have used BCG’s revolutionary, patented OrgBuilder software and reorganization process. BCG has restructured over four million roles to create higher performing organizations.

BCG’s OrgBuilder solution is comprised of not only software, but also expert support backed by years of experience servicing clients. We help companies accomplish reorganizations that are better, faster, deeper, and more sustainable. Collaboration with clients is fundamental to delivering sustainable change and is integral to our approach. We engage our clients in decision making and transfer skills and knowledge to enable future success. This allows them to onboard into new roles faster, ensuring the successful implementation of any reorganization plan.

Our approach gives companies the ability to develop a tailored, holistic approach to reorganization by synchronizing structure with strategy and placing the right individuals in the right, clearly-defined roles. Our proven track record in change management ensures that the implementation of any organizational change moves beyond the theoretical stage to create visible and long-lasting impact.

BCG Enables Effective Organizational Structure

OrgBuilder diagnostic capabilities give clients a detailed view of how their organization is distributed by layer and pay level. This information helps to identify opportunities that can be realized by reducing the number of layers within the organization. It also illuminates management inefficiencies based on span-of-control analyses across the organization.

Our consulting services afford clients a deep understanding of role attributes and how they impact managerial requirements. One of the desired outcomes is to eliminate over- and under-management, while simultaneously simplifying processes and streamlining management layers. Ultimately, reducing layers drives faster decision making and increased staff engagement within the organization.

BCG Enables Excellence in Support Functions

BCG also helps clients identify and improve inefficiencies in corporate support functions. We work with clients to perform a comprehensive health check across seven dimensions, identifying improvement opportunities using industry benchmarks, surveys, and activity-based analysis across operational and support functions and their detailed activities. This typically leads to 20-40% savings and creates more effective support functions.

BCG Enables Accountability and Collaboration

We leverage our database of role charters to help leadership teams clarify roles, accountabilities, parameters for success, decision rights, and key leadership behaviors. Role charters with smart rules ensure behaviors match accountabilities, empower better decision making, and boost collaboration—increasing the chances of reorganization success by a factor of six. BCG’s consulting services optimize overall organizational structure and enhance role clarity at every level of the organization.

BCG’s OrgBuilderTM Tool

BCG’s OrgBuilderTM tool helps firms manage complex organization design and change efforts. By using this easy-to-navigate interactive tool, organizations can quickly and efficiently undertake significant reorganization activities and address critical success factors.

Complementary tools and databases include:

  • Excellence in support functions—benchmarking
  • Activities-based optimization
  • Talent planner

  • SmartSpan
  • Roadmapping
  • Strategic workforce planning


OrgBuilder in Action

ESF Framework: Unlocking the Hidden Value of Support Functions

An organization’s support functions are vital to creating sustained value. BCG’s ESF Framework supports this critical component of organization design by focusing on both efficiency and effectiveness.

Exercising 4 Excellence (X4X): An Organization Design Approach

BCG’s Exercising 4 Excellence (X4x) approach offers a holistic and modular solution to simplifying organization design. Reducing the complicatedness in support functions is a differentiator for business success, by increasing productivity and employee satisfaction.

Learn More About the OrgBuilder Methodology

Boosting Performance Through Organization Design

Boosting Performance Through Organization Design

Companies that adopt agile ways of working are five times more likely to experience faster growth and higher profits than those that don’t. Several other elements of good organization design can also help.

Organizing for a Digital Future

Organizing for a Digital Future

Digital does not change the principles of organizational design and governance. But because the capabilities and cadence of digital and traditional ways of working can be so different, leaders must approach digital thoughtfully.

Meet Bcg’s experts in organization design

View All Experts
  • Organization efficiency and delayering
  • Organizational structure design and simplification
  • Operational efficiency and standardization
  • Human resources strategy and effectiveness
  • Organizational transformation
  • Operating-model redesign
  • Merger integration
  • Organization and governance for digital
  • Organization design
  • Digital shared services
  • Digital organization set up
  • Agile transformation
  • Large-scale reorganization
  • Agile transformation
  • Digital shared services
  • Agile delayering
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