Writing in Harvard Business Review, BCG Henderson Institute’s Matthew Kropp, Julie Bedard, Megan Hsu, and Lisa Krayer examine how framing AI agents as “employees” can create unintended consequences. According to a study of more than 1,200 managers, when AI was framed as an employee, managers identified 18% fewer errors, individual accountability for errors dropped by 9 percentage points, and accountability attributed to the AI rose by 8 percentage points. The authors assert that as AI scales, firms should redesign workflows to pair AI-generated output with human judgment.
|
Harvard Business Review