Erwin Dirnberger joined Boston Consulting Group in 2017. He is a core member of the firm’s Insurance and Technology Advantage practices, with a focus on digital in insurance. He leads digital transformation cases, specializing in end-to-end digital customer journey, agile at scale, bionic operations, and service excellence in operations.

Erwin has worked for over 25 years in the insurance and financial services industries in Europe and Africa, both in consulting and management roles in claims, distribution, and operations. Before joining the firm, he was Global Head of Operational Performance Services at Zurich Insurance Company, Ltd.


  • PhD, with distinction, social and economic sciences, University of Linz
  • MBA, University of Linz


  • Professional Scrum Master