An AI Wake-Up Call for Banks

In an interview with The AI Innovator, BCG’s Stiene Riemer warns that banks must embrace GenAI and agentic AI to avoid falling behind. AI is often treated as an add-on rather than being “fully integrated into a business strategy,” leaving banks at risk of losing clients to competitors and the technology itself. To succeed, she underscores that banks should prioritize strategic AI transformation over isolated pilot programs.