A BCG GAMMA Survey Finds 55% of Organizations Believe That Their RAI Maturity Is Higher Than It Is, While Less Than Half of Those That Reported Reaching AI at Scale Have a Fully Mature RAI Program
BOSTON—A new global survey conducted by BCG GAMMA finds that 55% of all respondents overestimated the maturity of their responsible artificial intelligence (RAI) program—the structures, processes, and tools that help organizations ensure that their AI systems work in the service of good while transforming their businesses. In addition, less than half of the organizations that reported achieving AI at scale have a fully mature RAI implementation. The survey is discussed in an article titled “Are You Overestimating Your Responsible AI Maturity?” and is being released today.
The survey, the first to assess the maturity of RAI implementations, collected data from senior executives at more than 1,000 large organizations. It found that organizations fell into four distinct stages of RAI maturity: lagging (14%), developing (34%), advanced (31%), and leading (21%). An organization’s stage reflects its progress in addressing seven generally accepted dimensions of RAI, including fairness and equity, data and privacy governance, and human plus AI.
Steven Mills, BCG GAMMA’s chief ethics officer and a coauthor, noted, “The results were surprising in that so many organizations are overly optimistic about the maturity of their responsible AI implementation. While many organizations are making progress, it’s clear the depth and breadth of most efforts fall behind what is needed to truly ensure responsible AI.”
Although C-suite executives and boards of directors are concerned with the organizational risks posed by a lapse of an AI system, the survey finds that businesses are not pursuing RAI simply to mitigate potential risks. Instead, leading organizations know that RAI is an opportunity to realize significant business benefits.
Sylvain Duranton, BCG GAMMA’s global leader and a coauthor, added, “Increasingly, the smartest organizations I’m talking to are moving beyond risk to focus on the significant business benefits of RAI, including brand differentiation, improved employee recruiting and retention, and a culture of responsible innovation—one that’s supported by the corporate purpose and values.”
Key findings from the survey include:
The article and survey results can be viewed here.
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