Architects of Change: Generative AI’s Role in Revolutionizing IT Services

The report discusses the potential impact of Generative AI on IT services and BPM players. It explores different viewpoints on how it may disrupt or reshape the industry, including claims of job elimination and the emergence of new roles. It also provides insights on the impact on IT Services players including change in core processes, expanded demand of existing offerings, new offerings as well as commercial models. It also shares a POV on imperatives for IT & BPM Services players on GenAI.