The New Front Door: How Personal Agents Are Rewriting the Rules of the Internet

By Robert Derow, Lauren Taylor, Roelant Kalthof, and Melike Inonu
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A 2026 survey found that just 4% of consumers would let an AI agent complete a purchase alone. The competitive battleground is shifting from technology to trust. In a post for BCG X’s blog, The Multiplier, BCG experts explain why trust will decide the personal-agent race.