Featured Content

  • covid19-homepage-green-tcm9-240545.jpg

    コロナ危機と新たなリーダーシップ・アジェンダ
    新型コロナウイルスの感染拡大により、深刻な世界的リスクに対するレジリエンス（回復力）の必要性があらためて浮き彫りになりました
  • winning-20s-new-grad-2880x1000-tcm9-217813.jpg

    2020年代の勝利をめざして
    過去10年間でビジネスにおける勝者の顔ぶれは大きく変わりました。これからの10年間で成功へのカギはさらに大きく変化していくと思われます。急速に進化する環境で成功するために、リーダーは自社にどのような準備を整えるべきでしょうか。2020年代に勝利をおさめるためには何が必要なのでしょうか。
  • change-management-agile.jpg

    アジャイルで経営を変える
    もともとはソフトウェア開発の一つであったアジャイルの手法を、組織全体で広く活用すると、社内オペレーションの複雑さを排除できるだけでなく、顧客本位の経営を実現し、競争優位性を高めることができます。
    アジャイルのメリットやそれを活かすための手法、大企業のリーダーが工夫すべきポイントなどを解説した論考を紹介します。

There is now a clear roadmap that just about any grocer can follow. The early movers have the best opportunity to achieve profitability relatively quickly.

Chris Biggs
Managing Director & Senior Partner; Global Leader, Retail Sector
London

Chris Biggs is a core member of the Consumer practice at Boston Consulting Group and a member of the firm’s global retail leadership team. He leads BCG's work in digital retail. Chris is a topic expert for grocery e-commerce. 

Chris joined BCG in 2001 and has worked extensively with clients in the UK, Europe, and the US. His focus is on strategy and operations across retail sectors such as grocery, home improvement, electrical, department stores, and specialty retail. Before joining BCG, he worked at Tesco.com.

AREAS OF EXPERTISE

  • Leads BCG’s global work in the retail sector and the Consumer Digital Task Force
  • BCG topic expert for grocery e-commerce
  • Digitization in retail
  • Omnichannel and digital strategy
  • Omnichannel operating model design and delivery
  • Customer proposition and new format development
  • End-to-end operations
  • Commercial sourcing

EDUCATION

  • BA, economics and management, Oxford University

Publications and Videos

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Retail in the Eye of the Storm

Companies have made dramatic changes to stay afloat. But they must go further, refocusing on longer-term actions that will carry them through the pandemic.
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How Retailers Can Capture $5 Trillion of Shifting Demand

BCG’s demand-centric growth compass identifies a North Star and provides a strategic filter for commercial decision making.
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Sustainability Matters Now More Than Ever for Consumer Companies

Consumer and investor pressure is not going away. Companies must double down on sustainability as they emerge from the COVID-19 crisis.
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The Playbook for a Smart Retail Reopening

To reopen safely and profitably, stores should take a holistic approach that includes a long-term strategy, a dedicated team, and a rollout plan that they can adapt quickly in response to initial outcomes.
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The $2.5 Trillion Opportunity for Grocers That Are First to the Future

The COVID-19 pandemic is radically transforming grocery retail business models. Winning companies will be best at distinguishing permanent trends from those that are temporary.
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COVID-19 Impact on Retail

All you need to do is go to a local shopping mall to see the breadth and variations of the coronavirus’ economic impact. The supermarket and pharmacy is likely crowded.
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Agile to the Rescue in Retail

Retailers seeking growth have run up against a brick wall. They can scale it with new ways of working.
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Accelerating Digital Innovation in Retail

When it comes to personalizing the shopping experience and providing multichannel access, most traditional retailers are just getting started.
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How Companies in China Blend Digital and Physical Commerce

Digital technology offers direct customer engagement, yet 85% of all sales still happen in stores. Some retailers are figuring out how to capture the best of both worlds.
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What China Reveals About the Future of Innovation

An approach that uses digital technology to better understand customers’ needs relies on e-commerce platforms to get new products into the market quickly.
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The Chinese Consumer’s Online Journey from Discovery to Purchase

Online shopping in China is a chaotic yet seamless adventure—one that blurs the lines between entertainment and e-commerce.
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What China Reveals About the Future of Shopping

In collaboration with Alibaba, BCG explores how China's strikingly distinctive e-commerce landscape and online behaviors offer a window into the future of shopping—and valuable insights for companies around the world.
豊富な専門知識と幅広い経験