Generative AI has been shown to boost customer service productivity. Now companies must decide how and where to deploy it to derive the greatest value.
The next few years could be make-or-break for some banks. If they don’t join the digital ecosystem movement, they will be consumed by it.
Many of the missteps that banks make can be avoided by building their digital transformation programs around a full front-to-back approach focused on customer value streams.
As one type of global risk recedes, it’s a good time for CCOs and others with responsibility for compliance to get a clear view of the other challenges and opportunities they face.
Sustainability is moving up the priority list for all retail bank stakeholders. What does a “sustainable” bank look like?
Financial institutions that lead on social tend to outperform. But there is no “net zero” for social—and banks are struggling to seize the opportunity.
Deployed at scale, GenAI is well-poised to enhance and disrupt asset management. A GenAI strategy is needed to maximize the benefits and minimize risks.
A new breed of end-to-end, third-party platforms can be successfully deployed by wealth and asset managers to help them cut costs and lift revenues.
Larry Fink, the chairman and CEO of BlackRock, the world’s largest asset manager, explains how the climate crisis is fundamentally reshaping his firm’s approach to investing.
White families in the United States have a median wealth nearly 10 times greater than that of Black families. BCG Managing Director & Partner Kedra Newsom Reeves explores this racial wealth inequality, and outlines how financial institutions can support Black Americans.
A laser-like focus on transforming marketing for efficiency can be the elusive key to unlocking effectiveness and growth as well.
US banks will need to act quickly and decisively to prepare for significant changes in regulation.
The role of the relationship manager is changing. RMs are harnessing the power of data and advanced analytics to attract more new business and deliver more value to clients.
The status quo is no longer sustainable. With bank profitability under pressure, treasurers must improve efficiency, optimize financial resource management, and fast-track digitization.
By embracing mobile payments and related services, African banks can build their competitive advantage and take a leadership role in revitalizing their economies.
Entrepreneurs who offer banking via mobile devices could finally put financial services within reach for 1.7 billion adults around the globe.
With nature-related risks compounding, financial institutions must create a comprehensive nature strategy now.
Better risk-mitigation strategies are here for digital-currency-related products and services. Use them to safeguard your investment and reputation in the ever-changing crypto landscape.
This is no time for complacency. The improving interest rate environment may provide temporary relief, but banks need to use this cushion to fund their transformation.
Institutional investors were late to realize the alpha potential of clean tech and other environmental investments. They should avoid making the same mistake with social impact.
Our 20th annual report on the global asset management industry looks back at a long period of growth—and explores the changes that lie ahead.
Innovation is opening significant opportunities, but emboldened competitors are tightening the time frame for pursuing them.
Banks that fortify their core will emerge from the pandemic fitter and with the financial muscle to be a bulwark for customers and the broader community.
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.