Our Client Success Stories

Learn how BCG clients have harnessed the power of digital, technology, and data to launch new digital ventures, drive digital transformation, and push the boundaries of innovation.

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世界で最もパーソナライズされたブランドになる

DigitalBCG used predictive analytics and machine learning to create a real-time personalization experience for Starbucks, which led to a 150% increase in user interaction.
GSK’s Digital Path to Operational Excellence

Deploying artificial intelligence at scale and digitizing supply chains aren't easy tasks. But pharmaceutical giant GlaxoSmithKline surmounted the challenges. How? It executed a disciplined data-and-analytics transformation program that unlocked maximum value—fast.
Shell's MachineMax Revolutionizes Equipment Management with Telematics

By Ajay Chowdhury

Shell and BCG Digital Ventures worked together to address an important challenge for the mining and construction industries: how to maximize the productivity of equipment.
Transforming the End-to-End Customer Journey

BCG partnered with an Australian bank to create a completely digital experience for banking customers with their customer journey program.
Thales Takes on IT Transformation at Scale

The French multinational worked hand in hand with DigitalBCG to support an information systems and IT transformation across all its primary functions.

Aerospace and Defense

Thales Takes on IT Transformation at Scale

The French multinational worked hand in hand with DigitalBCG to support an information systems and IT transformation across all its primary functions.

Learn more about our work in the aerospace and defense industry

Automotive

How Ford Organized for Digital Operations at Scale

Digitization—when done right and at scale—yields impressive results. Discover how manufacturing companies can learn from Ford’s success.

Reimagining IT to Rev Up Nissan’s Digital Transformation

How Nissan scaled its digital capabilities throughout the business, reshaped its application portfolio, and upskilled its IT team.

Pushing the Limits for an Automotive Manufacturer

By implementing multiple advanced analytics tools, BCG GAMMA helped a global car-seat maker save money, improve efficiency, and reduce defective parts.

A Holistic Shift to Digital-First Marketing in Automotive

Learn how BCG worked with a global automotive manufacturer to reduce their marketing spend while preserving top-line performance.

Learn more about our work in the automotive industry

Biopharmaceuticals

How Allergan Tapped into the Digitally Native Generation

DigitalBCG helped Allergan—which sought to become a leading digital information center—launch three different digital direct-to-consumer ventures.

Building a Digital Supply Chain in Biopharma

How our experts improved agility and efficiency with the use of advanced modeling and AI technology with a biopharma company.

Learn more about our work in the biopharmaceuticals industry

Consumer Products

Making the Most of Consumer Data at Nestle

The food and beverage giant partnered with BCG to identify impact, drive value, and make better decisions across its brands in France.

世界で最もパーソナライズされたブランドになる

DigitalBCG used predictive analytics and machine learning to create a real-time personalization experience for Starbucks, which led to a 150% increase in user interaction.

Brewing an Agile Transformation at Heineken

The Dutch beverage conglomerate began its agile transformation in the IT department, where leadership worked hand-in-hand with other departments as well as with outside suppliers and the company’s employee work council.

Learn more about our work in the consumer products industry

Financial Institutions

The World Bank’s Human Capital Project: Agile in Action

Agile continues to deliver extraordinary benefits: in just three months, a team delivered a complex, high-profile product that normally would have taken a year.

Transforming This Bank’s End-to-End Customer Journey

BCG partnered with an Australian bank to create a completely digital experience for banking customers with their customer journey program.

Alfa-Bank’s Michael Tuch on Transforming Customer Journeys

Starting and scaling these customer journey transformations requires the three key P’s: people, people, people.

Transforming HSBC Through Technology

HSBC first transformed its tech function to build a “simpler, better, faster” bank. Darryl West, group CIO at HSBC, provides insight on how to successfully implement an ambitious change agenda.

Using Blockchain to Revolutionize Commonwealth Bank

Sophie Gilder, head of experimentation at Commonwealth Bank, looks at the global impact of recent blockchain technology developments.

Nick Jue on Transforming ING Netherlands

How agile enables ING to react swiftly in a rapidly changing world.

Improving Lead Generation in Wholesale Banking

BCG GAMMA built a fully automated solution to raise conversion rates and dramatically increase revenue growth.

Optimizing the Career Paths for a Bank's Employees

To help a major bank keep up in a rapidly evolving business environment, BCG GAMMA quickly developed and implemented a tool for improving workforce training, employee mobilization, and job reassignments.

Learn more about our work with financial institutions

Health Care Payers, Providers, Systems, and Services

AI Helps Doctors Spot a Lethal Condition in ICUs

How BCG helped develop an easy-to-use model for identifying those patients at the highest risk of developing acute kidney injury—before it becomes a problem.

Learn more about our work with health care payers, providers, systems, and services

Industrial Goods

Partnering to Build Koç Holding’s Digital Hub

Working collaboratively with Koç Holding, BCG created a scalable digital center of excellence that aims to become a leading analytics and IoT resource.

Shell's MachineMax Revolutionizes Equipment Management with Telematics

Shell and BCG Digital Ventures worked together to address an important challenge for the mining and construction industries: how to maximize the productivity of equipment.

Learn more about our work in Industrial Goods

Insurance

Unleashing the Power of Data for Malakoff Médéric

DigitalBCG developed algorithms that helped Malakoff Médéric double improvement in fraud detection and led to the hiring of over 50 new digitally skilled employees.

Implementing End-to-End Bionic Transformation

Through a combination of tech and human enablers, explore the seven-step methodology that helped Asia's largest insurer streamline their customer journey.

Helping a Health Insurance Provider on Its Digital Journey

In support of the client’s ongoing transformation, BCG GAMMA leveraged advanced data science to generate business value.

Learn more about our work in the insurance industry

Power and Utilities

Putting Power and Utilities’ Customer Value Front and Center

Discover how BCG GAMMA helped a client redesign its pricing and communication strategy to reduce churn amid an increasingly competitive market.

Learn more about our work with power and utilities companies

Public Sector

Taking Toll Collection to the Next Level

Learn how BCG GAMMA harnessed deep learning to drastically reduce error and improve reliability in vehicle classification systems.

Learn more about our work in the public sector

Retail

Driving Retail Sales Through a Driven Sales Force

BCG GAMMA developed a new, AI-powered app to help our client improve its sales performance. So far, there’s a 90% satisfaction rate among users—and a potential $70 million upside.

Hyperpersonalization in Member Marketing for a Regional Retailer

BCG GAMMA powered revenue growth at a large big-box retailer by applying data science and strengthening HR practices—and by providing insights that helped predict customer behavior.

Learn more about our work in the retail industry

Technology, Media, and Telecommunications

Improving the Customer and Employee Experience in Telecom

DigitalBCG helped a global telecom company create a digital transformation program that has generated two times the amount of e-commerce traffic and a gain of over $250 million in revenue in one year alone.

Learn more about our work in technology, media, and telecommunications

Transportation and Logistics

Creating a New Shipping Platform for UPS in Six Months

DigitalBCG helped UPS create Ware2Go, a new digital platform to support B2B companies by offering a nationwide fulfillment network, to unlock new opportunities for growth in the world of two-day shipping.

Giving Australia Post Consumers Control over Their Identity

By partnering with BCG, Australia Post digitally transformed the country’s paper-based identity system.

Digitalization Lessons Shipping Can Learn from Other Industries

CEO Troels Støvring discusses Twill Logistics’ partnership with BCG Digital Ventures to uncover new digital solutions for shipping customers.

Operating Efficiency in Mining

By applying the latest technologies and advanced modeling techniques, BCG GAMMA saved a complex mining organization $200 million and drastically improved its operating efficiency.

Learn more about our work in transportation and logistics

Travel and Tourism

Deutsche Bahn: Digital Transformation of Time Tabling

BCG Platinion worked with the German rail operator to transform its slow manual process for the planning and booking of cargo routes into a cutting-edge and dramatically faster one.

KLMオランダ航空とBCGの協働により航空事業オペレーションにAIソリューションを導入

BCG deployed a diverse team of AI and technology specialists to help KLM turn its airline operations into a competitive advantage—which increased customer satisfaction and decreased operating costs.

Learn more about our work in the travel and tourism industry

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Explore By Industry

Most Viewed Videos

世界で最もパーソナライズされたブランドになる

GSK’s Digital Path to Operational Excellence

Shell's MachineMax Revolutionizes Equipment Management with Telematics

Transforming the End-to-End Customer Journey

Thales Takes on IT Transformation at Scale

Thales Takes on IT Transformation at Scale

How Ford Organized for Digital Operations at Scale

Reimagining IT to Rev Up Nissan’s Digital Transformation

Pushing the Limits for an Automotive Manufacturer

A Holistic Shift to Digital-First Marketing in Automotive

How Allergan Tapped into the Digitally Native Generation

Building a Digital Supply Chain in Biopharma

Making the Most of Consumer Data at Nestle

世界で最もパーソナライズされたブランドになる

Brewing an Agile Transformation at Heineken

The World Bank’s Human Capital Project: Agile in Action

Transforming This Bank’s End-to-End Customer Journey

Alfa-Bank’s Michael Tuch on Transforming Customer Journeys

Transforming HSBC Through Technology

Using Blockchain to Revolutionize Commonwealth Bank

Nick Jue on Transforming ING Netherlands

Improving Lead Generation in Wholesale Banking

Optimizing the Career Paths for a Bank's Employees

AI Helps Doctors Spot a Lethal Condition in ICUs

Partnering to Build Koç Holding’s Digital Hub

Shell's MachineMax Revolutionizes Equipment Management with Telematics

Unleashing the Power of Data for Malakoff Médéric

Implementing End-to-End Bionic Transformation

Helping a Health Insurance Provider on Its Digital Journey

Putting Power and Utilities’ Customer Value Front and Center

Taking Toll Collection to the Next Level

Driving Retail Sales Through a Driven Sales Force

Hyperpersonalization in Member Marketing for a Regional Retailer

Improving the Customer and Employee Experience in Telecom

Creating a New Shipping Platform for UPS in Six Months

Giving Australia Post Consumers Control over Their Identity

Digitalization Lessons Shipping Can Learn from Other Industries

Operating Efficiency in Mining

Deutsche Bahn: Digital Transformation of Time Tabling

KLMオランダ航空とBCGの協働により航空事業オペレーションにAIソリューションを導入

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