Our Client Success Stories

Learn how BCG clients have harnessed the power of digital, technology, and data to launch new digital ventures, drive digital transformation, and push the boundaries of innovation.
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Shell's MachineMax Revolutionizes Equipment Management with Telematics

Shell and BCG Digital Ventures have worked together on many occasions to reimagine the future of business. This time, they sought to address an important challenge for the mining and construction industries: how to maximize the productivity of equipment.

Thales Takes on IT Transformation at Scale

The French multinational worked hand in hand with DigitalBCG to support an IS/IT transformation across all its primary functions, including integrating demand management, upgrading people skills, implementing agile principles, and working to foster collaboration while protecting both its own data and its customer confidentiality.

The World Bank’s Human Capital Project: A Case Study of Agile in Action

Agile continues to deliver extraordinary benefits: in just three months, a team delivered a complex, high-profile product that normally would have taken a year.

Partnering to Build a Digital Hub in Turkey

Working collaboratively with Koç Holding, BCG created a scalable digital center of excellence that aims to become a leading analytics and IoT resource.

Brewing an Agile Transformation at Heineken

The Dutch beverage conglomerate began its agile transformation in the IT department, where leadership worked hand-in-hand with other departments as well as with outside suppliers and the company’s employee work council.

Becoming the World’s Most Personalized Brand

DigitalBCG used predictive analytics and machine learning to create a real-time personalization experience for Starbucks. We implemented one-to-one personalization offers and recommendations for customers, which led to a 150% increase in user interaction.

Creating a New Shipping Platform in Six Months

DigitalBCG helped UPS create Ware2Go, a new digital platform to support B2B companies by offering a nationwide fulfillment network. Ware2Go unlocks new opportunities for growth in the world of two-day shipping.

Tapping into the Digitally Native Generation

When Allergan saw that over 65 million consumers were showing immense interest in medical aesthetics, the company sought to become a leading digital information center on the topic. DigitalBCG helped Allergan launch three different digital direct-to-consumer ventures.

Improving the Customer and Employee Experience

A global telecom company needed to evolve in order to meet current interaction preferences and stay competitive. DigitalBCG helped them create a transformation program that has generated two times the amount of e-commerce traffic and a gain of over $250 million in revenue in one year alone.

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Deutsche Bahn: Digital Transformation of Time Tabling

BCG Platinion worked with the German rail operator to transform its slow manual process for the planning and booking of cargo routes into a cutting-edge and dramatically faster one. The project delivered huge capacity gains--and changed how Deutsche Bahn thinks about IT.

Transforming the End-to-End Customer Journey

BCG partnered with an Australian bank to create a completely digital journey for banking customers.

Unleashing the Power of Data

Malakoff Médéric wanted to use data to improve decision making in customer service, fraud detection, and pricing of insurance for plan premiums. DigitalBCG developed algorithms that helped double improvement in fraud detection and led to the hiring of over 50 new digitally skilled employees.

BCG and KLM Bring AI to Life in Airline Operations

BCG deployed a diverse team of AI and technology specialists to help KLM turn its operations into a competitive advantage. The result was an increase in customer satisfaction and a decrease in operating costs.

Reimagining IT to Rev Up Digital Transformation

In the face of massive industry changes, Nissan has transformed its IT function, becoming “Nissan Digital.” In this interview, Tony Thomas, the automaker’s CIO, describes how Nissan scaled its digital capabilities throughout the business, reshaped its application portfolio, and upskilled its IT team.

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Building a Digital Supply Chain in Biopharma

Our experts improved agility and efficiency with the use of advanced modeling and AI technology.

How Ford Organized for Digital Operations at Scale

Digitization—when done right and at scale—yields impressive results. Discover how manufacturing companies can learn from Ford’s success as Mike Mikula, Ford’s global chief engineer, shares insights with BCG’s Jonathan Van Wyck.

Transforming the Business Through Technology

HSBC first transformed its IT function to build a “simpler, better, faster” bank. Darryl West, Group CIO at HSBC, provides insight how to successful implement an ambitious change agenda.

How Digitization Is Giving Consumers Control over Their Identity

By partnering with BCG, Australia Post digitally transformed the country’s paper-based identity system.

Digitalization Lessons Shipping Can Learn from Other Industries

CEO Troels Støvring discusses Twill Logistics’ partnership with BCG Digital Ventures to uncover new digital solutions for shipping customers.

Using Blockchain to Revolutionize Capital Markets and Supply Chains

Sophie Gilder, Head of Experimentation at Commonwealth Bank, looks at the global impact of recent blockchain technology developments.

Implementing End-to-End Bionic Transformation

Through a combination of tech and human enablers, explore the seven-step methodology used by BCG to help Asia's largest insurer streamline their customer journey.

A Holistic Shift to Digital First Marketing

Utilizing DigitalBCG’s expertise, learn how BCG worked with a global automotive manufacturer to reduce their marketing spend while preserving top-line performance.

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AI Helps Doctors Spot a Lethal Condition in ICUs

Acute kidney injury is costly and deadly, so BCG developed an easy-to-use model for identifying those patients at the highest risk of developing the condition—before it becomes a problem.

Putting Customer Value Front and Center

Discover how BCG GAMMA helped a client redesign its pricing and communication strategy to reduce churn amid an increasingly competitive market.

Improving Lead Generation in Wholesale Banking

BCG GAMMA built a fully automated solution to raise conversion rates and dramatically increase revenue growth.

Taking Toll Collection to the Next Level

Learn how BCG GAMMA harnessed deep learning to drastically reduce error and improve reliability in vehicle classification systems.

Pushing the Limits for an Automotive Manufacturer

By implementing multiple advanced analytics tools, BCG GAMMA helped a global car seat maker save money, improve efficiency, and reduce defective parts.

Helping a Health Insurance Provider on Its Digital Journey

In support of the client’s ongoing transformation, BCG GAMMA leveraged advanced data science to generate business value.

Driving Sales Through a Driven Sales Force

BCG GAMMA developed a new, AI-powered app to help our client improve its sales performance. So far, there’s a 90% satisfaction rate among users—and a potential $70 million upside.

Career Path Optimization

Career Path Optimization

Career Path Optimization

Coordinating a Multiuser Coal Chain Using a Digital Twin

Coordinating a Multiuser Coal Chain Using a Digital Twin

Hyperpersonalization in Member Marketing for a Regional Retailer

Hyperpersonalization in Member Marketing for a Regional Retailer

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