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Our Latest Thinking on Operations

Improving operations has never been easy, and the rise of digital has ushered in a new set of both challenges and opportunities. Capitalizing on big data, machine learning, and AI to boost efficiency is essential, but requires new skillsets and a cultural overhaul. Explore BCG's latest thought leadership on operations for a foundation in digital operations and more.


Featured Insights

Lean and Manufacturing

European Procurement Roundtable

At BCG's 12th annual European procurement roundtable, in Barcelona, more than 50 chief procurement officers discussed strategy in times of disruption.

BCG’s Latest Operations Insights

Operations touches all aspects of the product journey, an increasingly interdependent and globalized process. Follow BCG on Operations on LinkedIn for a collection of insights and news from BCG’s Operations practice.

Design, Engineer, Build

Think Big

Behind think big is transparency and collaboration, that’s how BCG conceives a successful large capital project. Let’s think big to make big things happen.

The Most Innovative Companies 2018

BCG’s 2018 most innovative companies report focuses on the ways digital is transforming  products, services, and the processes that create them.

Why Project Managers Should Reward Bad News

Why Project Managers Should Reward Bad News

“Tell me the bad news first” should be every project manager’s motto. By welcoming bad news, managers of large-capex projects can make better decisions and improve project performance.

おすすめコンテンツ

BCGが読む経営の論点2018

いま起こりつつある様々な変化の中から、企業経営にとって脅威にもなればチャンスにもなりうる13のテーマを選び、変化の本質を見極めるためのヒントを提示します。

インダストリー4.0が雇用に与える影響 (英文)

ドイツで進められている、デジタルテクノロジーのさらなる活用によって産業の飛躍的な高度化をめざす取り組み「インダストリー4.0」が、雇用に与える影響を23の業界、40の職種ごとに分析しました。

デジタル・サプライチェーンで可視化から価値を生み出す

サプライチェーンのエンドツーエンドの可視化は、さまざまな業界の企業にとって長年の課題ですが、現在ではデータとアナリティクス、新テクノロジー(AI、センサー、IoT等)、新しい働き方を活用することで従来にないソリューションを生み出すことが可能となっています。可視化により得られる洞察を基に戦略的にトランスフォーメーションを進める企業は、コスト削減、運転資本の最適化、売上成長を実現できます。

物流マネジメントへのビッグデータの活用

多くの大手B2B企業にとって物流網はかつてないほど複雑になっています。ほとんどの企業が既にルートごとには物流コストを最小化する取り組みを行っていますが、物流網や物流関連費用の全体像を俯瞰的に把握し検討できている企業はごくわずかです。ビッグデータの解析ツール・手法の進化のおかげで、物流の最適化が今までよりはるかに実行可能になってきています。

Service & Support

Robotics at your service!

Robotics at your service!

We all know the wonders of robotics technology, but it’s in the services environment where the advent of robotics process automation has the ability to disrupt business efficiency.

Service 4.0: Transforming Customer Interactions

Service 4.0: Transforming Customer Interactions

Customers today have dramatically higher expectations, but traditional service providers often fail to meet these demands. Service 4.0 represents a fundamental transformation that can help companies meet consumers’ greater needs.

Cost & Efficiency

The Corporate Center of the Future

The Corporate Center of the Future

The growth of automation, digitalization, and virtual collaboration is putting pressure on companies to reimagine the way their corporate centers operate.

Change Management

Expert Interviews

Achieving Operational Excellence in the Modern Business Environment

Achieving Operational Excellence in the Modern Business Environment

Frédérik Jobert on Large Capital Project Management

External Innovation Basics from an R&D Expert

Olaf Rehse on Lean in Services

Amit Ganeriwalla on Supply Chains in the Digital Era

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