BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. We surveyed 28,221 people across 40 countries to explore usage and satisfaction with digital government services; interest in personalized services; willingness to consent to the re-use of data, and how governments might improve their approach.
Governments cannot engage effectively in digital transformation without addressing funding reform.
AI can help governments deliver smarter policies, enhance services, and operate more efficiently. To make implementation succeed, policymakers need to learn from the leaders.
AI is not without risk, but governments ignore it at their peril. “Responsible AI” can help officials make thoughtful policies that improve lives.
EV adoption is shifting into overdrive—generating fresh challenges for automakers and fueling creative solutions.
Government procurement agencies must take steps to abate their greenhouse-gas emissions. They have the buying power to encourage heavy-emitting industries to abate theirs as well.
To achieve net-zero goals, the public sector must augment efforts by private investors and corporations to accelerate climate solutions, paving the way by thinking big and taking chances.
Kick-starting the market is not enough—governments need to plan, orchestrate, and incentivize the buildout of EV charging stations, setting the stage for private investment.
The risks children face online are growing, and the current responses aren't nearly enough. Fixing the problem will require a comprehensive global strategy.
Inspired collaborations among educators, business, and policymakers to close the K-12 digital divide are paving the way for a brighter postpandemic future for US education.
Education is a powerful means of spurring behavioral change and collective action, cultivating green skills, ensuring a just transition to a sustainable economy, and building communities’ adaptive capacity.
An in-depth analysis of the US, Germany, and Australia shows how technology will disrupt labor markets by 2030—displacing millions of workers but creating new opportunities as well.
Governments and companies must find new ways to collaborate if they are to solve the big multigenerational challenges, such as poverty, inequality, and climate change.
Governments need to look beyond traditional economic metrics like GDP to foster sustainable development and prepare for future crises. They can start by focusing on three priorities.
Inequality is a complex challenge. To tackle it, governments should not only provide safety nets for citizens but also create trampolines that help them advance.
When addressing critical issues such as nutrition access, clean water, and the digital divide, multilateral solutions aren’t the only answer.
The transformation agenda for health care is government led, tailored to your country’s capabilities, and focused on better outcomes. Use this domains-and-roles framework to set your health care systems on track.
To meet people’s needs and make their health systems as efficient as possible, governments need a coordinated approach to care.
Innovative technology and practices are allowing payers and providers to give the elderly what they want most: better care at home.
Organizations must build on the momentum from their response to the crisis, delivering better care at lower overall cost and becoming more resilient to future disruptions.
Ministries of defense must act now to keep pace in the global innovation landscape.
Defense agencies receiving a surge in COVID-19 stimulus funds must urgently adopt new patterns of procurement.
Many public sector agencies face financial strain after the COVID-19 pandemic. Here are the best practices for reducing expenses while raising efficiency and effectiveness.
As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money.
Centre for Public Impact
How are governments transforming lives and achieving positive impact? Explore our interviews, articles, briefing bulletins, and podcasts from around the world.
The Biden administration has a chance to create jobs, strive for racial equity, and promote public health through smart spending.
The choice comes down to adopting a uniform set of Internet of Things standards or building a cross-vertical platform that integrates different solutions.