BCG's Programming at MWC
Reimagining Customer Service: Unlocking Value with GenAI
March 3, 1:00-2:00 PM CET, BCG stand - Hall 4 – Booth 4F60
FEATURING: BCG'S Max Reimpell, Managing Director & Partner and BCG's Nacho Hafner Managing Director & Partner
INDUSTRY SPEAKER: Corinne Ripoche, Division CEO, Capita Experience
The results are in, leveraging GenAI in customer service can automate 50% of call volumes, reduce average handling times by over 20%, and boost customer satisfaction. Don’t miss this opportunity to join a panel of AI practitioners as they share actionable insights to scale and capture value.
FEATURING: BCG'S Max Reimpell, Managing Director & Partner and BCG's Nacho Hafner Managing Director & Partner
INDUSTRY SPEAKER: Corinne Ripoche, Division CEO, Capita Experience
The results are in, leveraging GenAI in customer service can automate 50% of call volumes, reduce average handling times by over 20%, and boost customer satisfaction. Don’t miss this opportunity to join a panel of AI practitioners as they share actionable insights to scale and capture value.
Women in TMT Senior Leadership Breakfast
March 4, 9:00-10:00 AM CET, BCG stand - Hall 4 – Booth 4F60
FEATURING: BCG's Vaishali Rastogi, Managing Director & Senior Partner and BCG's Stephanie Wegener, Partner
INDUSTRY SPEAKER: Jeanie York, Chief Technology Officer, Virgin Media O2
Kickstart your day with an inspiring networking breakfast led by Vaishali Rastogi, BCG's Global Leader for TMT. Join an exceptional group of female leaders—and allies—who are driving the cutting edge of technological innovation.
FEATURING: BCG's Vaishali Rastogi, Managing Director & Senior Partner and BCG's Stephanie Wegener, Partner
INDUSTRY SPEAKER: Jeanie York, Chief Technology Officer, Virgin Media O2
Kickstart your day with an inspiring networking breakfast led by Vaishali Rastogi, BCG's Global Leader for TMT. Join an exceptional group of female leaders—and allies—who are driving the cutting edge of technological innovation.
The Augmented Technician: How XR Adds Superpowers to Any Task
March 5, 11:00-12:00 PM CET, BCG stand - Hall 4 – Booth 4F60
FEATURING: BCG's Tibor Merey, Managing Director & Partner
The shortage of skilled manufacturing workers and aging infrastructure are driving the need for rapid workforce upskilling—learn how companies are using Generative AI and spatial computing to bridge the gap and future-proof their operations.
FEATURING: BCG's Tibor Merey, Managing Director & Partner
The shortage of skilled manufacturing workers and aging infrastructure are driving the need for rapid workforce upskilling—learn how companies are using Generative AI and spatial computing to bridge the gap and future-proof their operations.
March 5, 3:45-4:45 PM CET, Marconi Stage, Hall 6. Pass required to access.
MODERATOR: BCG's Karen Lellouche, Managing Director & Senior Partner
As generative AI evolves from producing outputs to taking autonomous actions, a new paradigm of agentic AI is emerging. Join us to explore how agentic generative AI systems, capable of learning, adapting, and making independent decisions, are transforming human-machine collaboration and creative processes. These AI systems not only augment human creativity but also act as proactive collaborators in various industries.
MODERATOR: BCG's Karen Lellouche, Managing Director & Senior Partner
As generative AI evolves from producing outputs to taking autonomous actions, a new paradigm of agentic AI is emerging. Join us to explore how agentic generative AI systems, capable of learning, adapting, and making independent decisions, are transforming human-machine collaboration and creative processes. These AI systems not only augment human creativity but also act as proactive collaborators in various industries.
AI In Action: Closing the Gap Between Hype and Value
LinkedIn Live 15:00 CET, March 5,2025
Live from MWC, join BCG's Val Elbert and Verizon's Aparna Khurjekar as they explore how AI is revolutionizing operations and customer experiences. Discover the true meaning of agentic AI—why it’s a game changer—and the key strategies leaders need to bridge the AI impact gap.
Live from MWC, join BCG's Val Elbert and Verizon's Aparna Khurjekar as they explore how AI is revolutionizing operations and customer experiences. Discover the true meaning of agentic AI—why it’s a game changer—and the key strategies leaders need to bridge the AI impact gap.
Our Client Impact
Our telco and technology experts work with companies to implement solutions that improve performance, unlock growth, and boost the bottom line.
Video
2024年9月30日
Data protection leader Commvault worked with BCG to develop GenAI solutions that improved efficiency, enabling development and other teams to finish projects more quickly. Commvault’s Chief Products Officer Rajiv Kottomtharayil and Chief Legal and Compliance Officer Danielle Sheer share how.
BCG helped IBM improve productivity, reduce complexity, and liberate significant resources to invest in long-term growth and innovation.
Video
2023年5月17日
BCG X and Orange Built a Customer-Centric Marketing Ecosystem
Replace product-centric marketing with an AI-driven, personalized strategy to reach the right customer with the right offer at the right time, no matter the channel.
Our Products and Services

Deep Customer Engagement AI by BCG X
By integrating AI in customer experience management, companies can increase customer acquisition, upselling & cross-selling and decrease churn.
Deep Customer Engagement AI by BCG X

CO2 AI
CO2 AI helps large and complex organizations measure their environmental impact, identify credible levers and decarbonize at scale, with the power of AI
CO2 AI

Fabriq Personalization AI by BCG X
Fast-track your customized marketing efforts with Fabriq Personalization AI by BCG X. Read more to find out how to unleash the power of data driven marketing.
Fabriq Personalization AI by BCG X
BCG’s Tech Partnerships
BCG partners with leading tech and services organizations to develop collaborative offerings, build transformative capabilities, and help clients shape their industries.
Meet Our Delegation
Our team at MWC will include a diverse group of telco and technology experts. Get to know some of the BCG thought leaders who will be on the ground:





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